Utility Services Office Assistant

UTILITY SERVICES OFFICE ASSISTANT POSITION

Applications Due: October 30, 2026

JOB INFORMATION

Job Title: Utility Services Office Assistant

Department:  Marion Water Department

Reports to Position:  General Manager

Location:  Marion Water Department

Overtime Status: Hourly

FLSA Status: Non-Exempt

Salary: Starting at $55,000

JOB SUMMARY

Under the general direction of the General Manager, performs a wide variety of administrative support and accounting tasks which require independent judgement and the application of basic department policies and regulations. This position is non-exempt, with a standard work schedule aligned with the Marion Water Department's business hours of 7:30 a.m. - 4:00 p.m.

ESSENTIAL JOB DUTIES/WORK PERFORMED

- Answers telephones

- Prepares service work orders

- Handles customer inquiries, requests, and payments

- Maintains utility accounts

- Administers backflow prevention program

- Prepares reports and correspondence and provides general utility office administrative support.

Additional duties may include the following:

- Delinquent billing collection procedures including filing and tracking liens and submitting accounts to collection agencies and the State

- Process daily cash receipts and related reports; balance cash drawer

- Prepare and monitor miscellaneous accounts receivable, including bulk water sales and miscellaneous billing items outside of the utility accounts receivable system

- Monitor miscellaneous billing item pricing and submitting prices change recommendations

- Various accounts payable and accounts receivable tasks

- Process mail

- Assist other office personnel as needed

- Other duties as assigned

REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS

- Ability to interact with callers and visitors in a courteous and professional manner

- Knowledge of modern office procedures and practices

- Experience with Microsoft Office software products

- Familiarity with record maintenance and bookkeeping procedures

- Ability to read and post numerical data with speed and accuracy

- Familiarity with or the ability to learn utility billing software

- Skill in the operation of a calculator

- Ability to perform in a fast-paced environment as well as take initiative during down times.

- Ability to work in a team environment.

- Ability to occasionally lift up to 50 lbs.

- Must meet eligibility requirements for employee fidelity bond as determined by the Department's insurance carrier.

EDUCATION/EXPERIENCE

- High school diploma or G.E.D. equivalency required

- Minimum of two years of general office and customer service experience, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

WORKING CONDITIONS

- Works a standard work week.

- May be required to work overtime upon demand of workload.

REQUIRED BACKGROUND CHECKS

- Criminal Background Check

- Sex Offender Registry Check

- Credit Check

- Driving Record Check