Lead DISANet Systems Monitoring Center (DSMC) Administrator

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Job Summary
JCS Solutions is seeking a Lead DISANet Systems Monitoring Center (DSMC) Administrato r to support mission-critical Department of Defense network operations at Ft. Meade, Maryland.
The successful candidate will provide operational monitoring, situational awareness, incident management, outage tracking, reporting, and escalation support across enterprise network infrastructure, systems, services, and end-user experience platforms. This position serves as a key operational role responsible for maintaining visibility into enterprise health and performance while communicating mission-impacting events to technical teams, DISA customers, and senior leadership.
The ideal candidate will possess strong experience working in enterprise monitoring environments, Network Operations Centers (NOCs), or similar operational organizations and have hands-on experience with monitoring tools such as SolarWinds, ScienceLogic, Aternity, ServiceNow, and Power BI.

Location: Ft. Meade, MD
Shift Schedule: Monday through Friday 3:00pm - 11pm
Clearance: Secret
Salary:  $78,000.00 - $112,000.00

What’s in it for you: 
- Join a premier technology firm specializing in innovative solutions.  
- Be part of a collaborative, inclusive, and innovative work culture.  
- Enjoy tremendous growth potential in a high-performing team environment.  
- A robust benefits package:  Health, dental, and vision insurance  
- Life insurance  
- Short-and-long term disability  
- Paid time off (PTO)  
- 401k retirement plan with employer match 
- Annual Professional Development Reimbursement Program  
- And more!

What you will do:
- Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.
- Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.
- Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier III engineering or other responsible technical teams.
- Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes.
- Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution while maintaining accurate status and timeline information.
- Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
- Document significant events, outages, escalations, and actions within the Master Station Log (MSL).
- Correlate information across multiple monitoring platforms to provide a comprehensive view of network performance, service availability, infrastructure health, and end-user experience.
- Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance metrics, and key operational indicators.
- Generate ad hoc, daily, weekly, and monthly reports utilizing Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.
- Support onboarding and offboarding of network devices, services, and monitored assets within enterprise monitoring platforms.
- Identify monitoring coverage gaps, including devices, services, or systems that are not being monitored effectively, and coordinate corrective actions.
- Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.
- Prepare and deliver operational briefings and status updates to technical and executive leadership audiences.
- Support the configuration, integration, and enhancement of monitoring and reporting platforms to improve visibility and operational effectiveness.
- Maintain accurate and timely technical documentation in a fast-paced operational environment.
What you will bring: 
- Bachelor's degree and four (4) or more years of relevant experience.
- Additional years of directly related experience may be substituted in lieu of a degree.
- Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar enterprise monitoring environment.
- Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable monitoring tools.
- Experience identifying, analyzing, and troubleshooting infrastructure, network, service, or end-user performance issues using monitoring data.
- Experience creating, managing, and tracking incidents using ServiceNow ITSM or comparable IT service management platforms.
- Experience developing operational reports, dashboards, status reports, and performance metrics.
- Experience with Power BI or comparable data visualization and reporting tools.
- Strong technical writing and documentation skills.
- Ability to clearly document outages, impacts, timelines, technical events, and operational activities.
- Ability to interpret technical data and communicate information effectively to both technical teams and senior leadership.
- Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint.
- Ability to work onsite Monday through Friday from 3:00 PM to 11:00 PM.
- Ability to provide occasional weekend or after-hours support as required by mission needs.
- Active DoD Secret Security Clearance.
- Active DoD 8570/8140 IAT Level II certification
How you will wow us:
- Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.
- Experience developing Power BI dashboards and reports that integrate data from multiple operational systems and sources.
- Experience developing reports, dashboards, and metrics within ServiceNow.
- Experience correlating infrastructure monitoring, network performance, incident data, and end-user experience metrics to identify service-impacting conditions.
- Experience supporting DISA, DoDNet, or other large-scale Department of Defense enterprise environments.
- ITIL v3 or ITIL v4 certification or practical experience working within ITIL-based operational processes.
- Experience preparing and delivering operational briefings to senior government officials or executive leadership.
- Knowledge of DoD enterprise IT policies, operational procedures, reporting requirements, and service management practices.
Experience supporting enterprise operations centers, network operations centers, or situational awareness organizations.
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.
  
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients 
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions 
- Accountability: Take ownership of and pride in our actions and service delivery 
- Inspire: Be inspired to be your best self and have fun in the process 
- Integrity: Do the right thing, the right way, every time! 
- Stewardship: The careful and responsible management of something entrusted to our care. 
 At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $78,000.00 - $112,000.00

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
 
NOTICE : Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.