About this role
- Release and catalog service parts in support of inquiry resolution globally for all North America programs
- Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair.
- Analyze current and past model engineering changes to determine service interchangeability between engineered parts.
- Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database
- Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue
- Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met.
- Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.
- Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected.
- Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs.
- Responsible for delivering departmental objectives related to service part releasing, cataloging and customer inquiries.
Hiring Grade - Grade 4
NOTE : PLEASE APPLY WITH EXTERNAL PROFILE ONLY
Candidate should have BE / B.Tech degree with 2-4 years of experience in Automotive companies, OEM, Dealer ship or Aftermarket parts
Ability to read 2D Technical drawings & CAD data
In depth knowledge of Excel, PowerPoint & Access. Alteryx/QlikView/Power BI a plus
Must be detail oriented, a self-starter with an ability to multi-task and adhere to established deadlines
Excellent oral and written communication skills
Goal oriented individual with the ability to interpret data, evaluate actions, and reach logical conclusions.
Candidate should be willing to work late evening shift (Start: 02:00 PM to 11:30 PM)
Hybrid work schedule, 4 days’ Work from Office and 1 day Work from Home.