Service Coordinator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About Us
Cullum & Brown is an industry leading industrial equipment distributor and service company. With over 135 years of industry experience, Cullum & Brown is a reliable solutions provider with locations in Kansas City and Springfield. We are an authorized distributor of Gardner Denver, Elmo Rietschle, Hoffman, Lamson, Tuthill pumps, Crane Deming, Travaini vacuum pumps, Graco, Dean Pumps, Grundfos, PowerEx, and Great Lakes. Cullum & Brown is proud to offer 24/7 emergency customer service for not only the brands we sell, but all makes and models.

Job Overview
This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs.? Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

- Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.

- Guide and develop service technicians as appropriate, assisting in technical issue resolution.

- Ensure timely and accurate invoicing.

- Manage service inventory and rental fleets (repair status, location, etc.)

- Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.

- Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.

- File warranty claims and monitor there progress until completion.

- Provide repair quotes for customers by working with service technicians after each job has been performed by technician.

- Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

- High school diploma or GED (Associate’s or Bachelor’s degree preferred)

- Minimum of 2 years of experience in a related field is required

Core Competencies

- Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.

- Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.

- Operating knowledge of Microsoft office software and working proficiency with hand-held computer (i.e. Smartphone, iPad) is required.

- Knowledge of mechanical and electrical systems is preferred.

- Salesforce experience a plus

- Forklift certification a plus, but not required (we'll certify you!)

- This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

- Exceptional customer service skills, including proper phone etiquette and skills.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.