Turndown Attendant

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more 
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled

Position Overview
Turndown Service is provided for every occupied guest room, or room that is expected to be occupied. At turndown time all guest rooms and suites are “pick –up “and made ready for the night; they are tidy, clean and inviting.
 
Essential Duties & Responsibilities
 
The Hay Adams Handbook, the Departmental Operating Manual and our policies and procedures are part of this Job Description.
Standard brief meeting at 5:30pm daily with the Office Coordinator and Housekeeping Managers
Sign for keys and pagers at the beginning of shift and return them at the end of the shift
Complete all assigned turndown rooms within the standard time frame.
To clean and re-stock all assigned guest rooms according to hotel standards.
Set up turndown amenities according to Turndown requirements
Bath room refreshed. Used towels pick up and  replaced with clean one
Remove dirty /used glasses and replace with clean glasses.
Used robes should be placed on a wood hanger (occupied rooms only) and hung on the back of the bath room door. If the used robe is not acceptable, replace with a clean one
Rearrange exposed toiletry / cosmetic items and neatly displayed on a fresh washcloth or an extra glasses near the sink on the vanity...
Room sprayed lightly with an odorless deodorizer.
Call Office Coordinator with removal of Room Service tray and tables.
Ensure that each Turndown Attendant is trained and “Turndown Service” is provided with consistency.  
Keep Turndown cart well supplied with necessary items, and neatly displayed    
Report maintenance problems to Engineering via the Office Coordinator
Maintain positive relationships with guests and employees
keeps  all work areas , assigned supply closet clean and organized at all times
Report equipment problems to Office Coordinator. 
Return all unused amenities to Housekeeping Office at the end of shift.
Follow OSHA and hotel guideline for the safe handling of all housekeeping chemicals and equipment.
Respond to guest requests as needed and according to hotel policy. Communicate any special requests to the Executive and Assistant Executive housekeeper
Follow the practice of all fire safety standards and procedures for the Hotel and the Housekeeping department.
Return Lost and Found items to Security Department
Perform any reasonable duties as required and directed
Reports all suspicious people, activities or hazardous conditions, etc. to the Security Department.
 
Qualifications
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education: A high school education or its equivalent preferred. 
 
License/Certification: N/A
 
Experience: Previous Housekeeping experience preferred. Room Attendant makes an excellent Turndown Attendant. 
 
Basic Expectations: Turndown Attendant must be able to multitasking. Well organized, able to concentrate and perform under stress.   
 
Supervisory Responsibilities: This position has no supervisory responsibilities. 
 
Language Skills: Must be able to understand, speak, read and write Basic English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization.
 
Mathematical Skills: Must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals.
 
Reasoning Ability:  Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision. 
 
Physical Ability:  To complete the duties of the job, the employee will be required to reach with hands and arms and often stop, kneel, crouch or crawl. There will be frequent walking and standing involved. The person will be required to lift or move weights ranging from 10 – 30 pounds.   
 
Standards of Conduct:
The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations,   etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.