About this role
Location: Bethesda, MD
Category: Software Engineer
Travel Required: No
Remote Type: No
Clearance: TS/SCI
As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations.
Job Duties:
- SAM & ITAM Module Engineering.
- Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
- License & Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
- Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.
- Platform Development & Customization.
- Full-Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
- Core Scripting & Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
- Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
- Integrations, Data Management & Reporting.
- Data Ingestion & Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
- Analytics & Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
- Release, Maintenance & Governance.
- Deployment & Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.
- Upgrades & Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
- Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.
- Stakeholder Collaboration & Enablement.
- Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
- Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.
What Sets You Apart:
- Requires a Bachelors degree computer science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
- At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
- Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.
- Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
- Proven experience in large-scale ServiceNow implementations and platform governance.
You Might Also Have:
- Master’s degree in IT or a related field.
- Certified Application Developer.
- ITIL v4 Foundations Certification, a plus.
- BMC Helix or BMC Remedy experience.
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Who We Are
Sunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country's most vital interests.
Culture
Our strength lies in our community: Our team prioritizes collaboration, professional growth, and encourages open communication . At Sunayu, we don't just secure the mission—we grow together.
Career Development
We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year. We also participate in many industry conferences and events where we share our expertise and experiences.
Pay Rate
Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.
Benefits
- 3 Medical Plan Options
- Dental and Vision
- FSA, DCFSA, HSA
- Life/AD&D Insurance
- Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Training and Educational Assistance
- Paid Time Off (PTO)
- 11 Federal holidays
- 401k plan with up to a 6% match (100% immediate vesting)
Equal Opportunity Employer
Sunayu, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.