About this role
Caseworker / Recovery Case Specialist
Collateral Recovery Team is seeking a highly organized and dependable individual to join our operations team as a Caseworker. This role is responsible for managing recovery assignments from start to finish, ensuring accurate documentation, client communication, compliance, and coordination with field agents.
This is a fast-paced administrative position that plays a critical role in the success of our recovery operations. Training will be provided for the right candidate with strong organizational and communication skills.
Key Responsibilities
- Manage recovery assignments from intake to completion
- Review and verify account information for accuracy and compliance
- Dispatch assignments to field agents and monitor progress
- Communicate professionally with lenders, forwarders, and clients regarding case status
- Maintain accurate documentation within company software systems
- Submit condition reports, updates, and required documentation to clients in a timely manner
- Ensure compliance with all state laws, client guidelines, and company policies
- Process redemption requests and coordinate vehicle releases
- Handle sensitive customer information with confidentiality and professionalism
- Track timelines and ensure all required updates are completed within service level expectations
- Assist with audits and internal reporting as needed
Work Environment
- Primarily indoor, office-based role
- Regular use of computers, recovery software platforms, and mobile communication tools
- Fast-paced, deadline-driven environment requiring multitasking
Requirements
- Punctual, reliable, and detail-oriented
- Strong organizational and time-management skills
- Ability to manage multiple cases simultaneously
- Professional written and verbal communication skills
- Ability to work independently without micromanagement
- Basic to intermediate computer proficiency (email, data entry, document management systems)
- Ability to handle confidential information responsibly
- Strong problem-solving skills and ability to think critically
- Adjust schedules when volume increases
- Clean, professional appearance
- Bilingual (Spanish) is a plus, but not required
- Prior experience in repossession, collections, or transportation logistics is a plus but not required
Why Join Collateral Recovery Team?
Collateral Recovery Team is a growing, forward-thinking company committed to improving standards in the collateral recovery industry. We offer:
- Stable, full-time work
- Hands-on training
- Opportunities for advancement
- A professional, team-oriented environment
- A company that values accountability, integrity, and performance
Please note: This position includes additional duties not listed above. Responsibilities are often shared among team members based on operational needs.