About this role
Manages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented. Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements. Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.
Minimum Job Qualifications
Education and/or Experience:
8 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Bachelor's Degree in Computer Science, Information Systems, or related field AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Master's Degree in Computer Science, Information Systems, or related field AND 2 year of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Doctorate in Computer Science, Information Systems, or related field
Job Skills:
Same skills as prior level
IT Infrastructure/Server Trouble Shooting Experience:
2 years of experience in IT infrastructure, data center services, or server administration.
Preferred Job Qualifications
Education and/or Experience:
8 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Bachelor's Degree in Computer Science, Information Systems, or related field AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Master's Degree in Computer Science, Information Systems, or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Doctorate in Computer Science, Information Systems, or related field
Job Skills:
Same skills as prior level
People Leadership/Management Experience:
1 year of experience in a leadership role with or without direct reports.
IT Infrastructure/Server Trouble Shooting Experience:
3 years of experience in IT infrastructure, data center services, or server administration.
Cloud Environment (Hyperscale) Experience :
2 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.