About this role
Job description:
Are You Ready to Build a Bright Future?
At Pond's Plumbing, we’re not just offering a job – we’re offering a career that grows with you. As a locally owned and family-operated HVAC and Plumbing company, we prioritize the success and well-being of our employees just as much as we do our customers. If you're looking for a supportive and positive work environment with opportunities to grow and thrive, you’ve found the right place!
Why Choose Us?
- $1000 Sign-On Bonus (*paid after 60-day probation period!)
- On-the-job training – we’ll invest in your development, even if you don’t have prior experience.
- Growth opportunities for career advancement.
- Spiff & incentive programs to reward hard work and dedication.
Job Overview
We are looking for a reliable, detail-oriented Service Dispatcher to be the first point of contact for our customers. You’ll manage a high volume of incoming calls, coordinate with service technicians, and ensure customer satisfaction.
Job Responsibilities:
- Customer Service Excellence : Answering incoming calls promptly, providing helpful information, and directing calls to the appropriate team members.
- Communication Skills : Speak clearly and professionally to customers, service technicians, and team members – especially in stressful or time-sensitive situations.
- Multitasking & Coordination : Schedule and track multiple technicians, manage customer requests, and follow up on pending issues, all while maintaining a high level of organization.
- Problem-Solving : Prioritize urgent matters and think quickly to ensure customer satisfaction and operational efficiency.
- Accurate Documentation : Enter and maintain accurate information in online portals to ensure smooth operations.
- Dependability : Demonstrate consistency and reliability in fulfilling your duties.
Qualifications:
- Strong customer service skills and the ability to remain calm under pressure.
- Excellent verbal communication skills.
- Ability to multitask and manage time effectively.
- Strong problem-solving abilities.
- Must be detail-oriented and organized.
- Ability to pass a background check and drug test.
- Preferred experience with Service Titan
Additional Benefits:
- 401(k) with matching
- Health, Dental, & Vision Insurance
- Life Insurance
- Paid Time Off
- Employee Discounts
- Health Savings Account (HSA)
- Retirement Plan
Schedule:
- Full-time (40 hours per week)
- 8-hour shifts
- Regular working hours: Monday-Friday 9:00am-5:00pm.
Compensation:
- $20.00 - $25.00 per hour
If you're looking for a career that offers stability, growth, and support, this is the opportunity for you! Apply today and start building your future with us.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance