Properties & Services Manager

Properties & Services Manager

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

What are you passionate about?

At Hope Solutions, our mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services. We envision a community where everyone has a place to call home and the opportunity to live with dignity and reach their full potential. We carry out this mission with integrity, respect, compassion, and humility.

TEAM SNAPSHOT

Our team is made up of passionate, mission-driven individuals dedicated to improving lives through housing, supportive services, and community partnerships. Together, we work to help individuals and families achieve housing stability and self-sufficiency.

We're excited to welcome others who share our mission. We'd love to learn more about you—apply today 
Visit our website to learn more about our leadership team and us.

WHO WE ARE LOOKING FOR:

The Properties & Services Manager (PSM) provides strategic & operational leadership for El Portal Place, overseeing both supportive services & property-based operations to ensure a safe, stable, & service-enriched housing environment. This role leads the on-site team in delivering trauma-informed, housing-first services while maintaining 24/7 operational oversight of the property. The ideal candidate combines adaptability & responsiveness to meet client needs while collaborating effectively with interdisciplinary teams and community partners.

The PSM leads & guides a dynamic case management & property management team that delivers essential on-demand supportive and property management services, including personalized service plan implementation, assessments tailored to individual client needs, promoting behavioral changes that enhance daily functioning & reduce mental health symptoms, as well as linkages to medical, mental health, recovery, financial, legal services, & fostering constructive relationships with community partners to prevent loss of housing, all of which contribute to overall resident stability and long-term success.

This role strongly emphasizes maintaining quality assurance standards aligned with the overarching goal of helping consumers secure and sustain permanent housing within the community. Collaborative relationships with key program stakeholders, such as the Health, Housing, and Homeless Department, Housing Authority of Contra Costa County, the Department of Housing and Urban Development (HUD), and other community-based providers, solidify the PSM’s transformative impact on individuals and the community at large.

Supervisory Responsibility:1 Assistant Manager, 1 Senior Property Manager, 1 Property Manager, 1 Senior Case Manager, 3 Case Managers

WHAT WILL YOU DO:

Leadership Role:

- Active participation and contribution to the Hope Solutions Management Team.

- Cultivate and maintain strong relationships with County leadership, contract liaisons, community stakeholders, and internal teams to support program operations and resident needs.

- Represent Hope Solutions with community stakeholders, as assigned. May require evening meetings.

- Assist with planning and implementing new programs as opportunities arise.

- Provide timely and accurate reporting on program status, outcomes, and emerging issues to leadership, using a data-driven, trauma-informed and collaborative approach to support decision-making and continuous improvement.

- Provide on-site leadership presence during all work hours, unless off-site meetings have been scheduled.

Program Oversight:

- Participate in/oversee comprehensive psychosocial, life skills, and financial assessments.

- Ensure supportive mental health interventions as needed, including mental health crisis management.

- Ensure a trauma-informed approach to managing resident concerns and payment issues, partnering with support services staff to ensure additional support to residents as needed.

- Provide case conferencing for client cases, strategize service delivery, review action/housing plans, and review service documentation.

- Support direct reports in applying the overall Housing First philosophy and providing strength-based, trauma-informed services. Collaborate with the VPP and Human Resources to identify and plan useful training for EPP staff.

- Provide mediation and advocacy with staff on behalf of clients to help obtain and/or maintain housing.

- Develop relationships on behalf of Hope Solutions with providers who may provide adjunct support to program efforts.

- Fill unit vacancies within 45 days and keep applicants and residents informed. Ensure new residents meet their Case Manager, receive a needs assessment, and complete an Action Plan within two weeks of move-in.

- Oversee annual/interim resident income recertifications and rent computations per HUD requirements.

- Ensure the procuring of janitorial, general contractors, trade, and landscape professionals to complete necessary maintenance services and/or construction/repair/rehabilitation jobs in a timely manner. Ensure staff is present to oversee/inspect work to ensure it is completed to a high standard. Ensure non-urgent repairs are completed within two weeks.

- Ensure resident units are inspected on a consistent basis according to HUD HQS requirements.

Data Responsibilities:

- Ensure timely and accurate documentation within 72 hours after each service contact (24 hours for incident reports).

- Complete entry of participant enrollments and exits into Homelessness Management Information System (HMIS) within 72 hours. Complete entry of participant annual assessments within 30 days of annual deadlines.

- Maintain accurate Apricot and AppFolio data, reports, and resident financial records, working with Finance on reconciliations and corrections.

- Review monthly and quarterly program data to ensure the program meets its targets and recommend course corrections.

- Partner with the Vice President of Programs to complete regular budget planning and to prepare for regular budget/program review meetings with the Finance Department.

Cultural Responsiveness:

- Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.

- Knowledge of and commitment to concepts and issues tied to social justice and housing justice.

- Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.

- Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Organizational/Administrative Responsibilities:

- Professionally represent Hope Solutions in all circumstances.

- Ensure compliance with Hope Solutions policies, program standards, outcome requirements, and applicable local, state, and federal regulations, including Fair Housing laws.

- Maintain professional and ethical standards regarding client confidentiality, HIPAA compliance, client rights, advocacy, and safety.

- Assist with distributing client satisfaction/feedback surveys for all clients served.

- Attend all required meetings, including but not limited to Hope Solutions staff, individual supervision, consumer case conferences, and linkage meetings with other agencies.

- Complete required administrative paperwork and reports accurately and on time.

- On-call, after-hours, and backup work for other team members may be required.

- Perform all other duties and responsibilities as assigned.

Work Location Classification:

- Site-Based: Work is primarily performed at El Portal Place to support operations, residents, and the on-site team.

- All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.

- Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.

- This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.

- Work-from-home requests require advance written approval from the Program Director or Manager. Requests must include the proposed date/hours, business reason, and work plan. For urgent same-day situations, employees must notify leadership promptly and follow instructions regarding approval, schedule adjustments, or leave.

- When approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately.

Position Qualifications:

- Passion for and demonstrated experience successfully working with vulnerable populations, especially homeless families or individuals with mental disabilities.

- Knowledge of and belief in “Housing First” philosophy and strategies.

- Minimum of four years of experience in a human services field and/or in supportive housing/property management, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.

- B.A. Degree in a field applicable to Hope Solutions social services and/or property management duties.

- Knowledge of Fair Housing law and its application.

- HUD Certified Occupancy Specialist certification preferred.

- Experience providing high-quality program management and staff supervision/oversight preferred.

- Extensive knowledge of Contra Costa housing resources/real estate and HIPAA/HITECH laws is a plus.

- Bilingual in English/Spanish is a plus.

- Outstanding written and verbal communication skills.

- Computer proficiency with Microsoft and database applications.

- Must have an operational vehicle, auto insurance, valid California driver's license, and be willing to drive for work.

- Must pass LiveScan screening and TB test.

- Salary contingent upon skill and experience.

Physical Qualifications:

- The person in this position may make home visits to consumers who live in second- or third-floor apartments (without elevators) and must be able to climb stairs.

- May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile.

- Ability to perform desk-based administrative duties for up to three hours at a time, including computer work, documentation, telephone calls, and communication with clients and community providers.

- Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.

- Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Compensation & Benefits:

- Flexible, dynamic work environment.

- 100% premium paid for employee Kaiser health and dental care.

- Matched 403b retirement savings.

- 11 paid holidays, plus 3 floating holidays.

- Ability to accrue 2-4 weeks' vacation depending on tenure.

- Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.