Branch President

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

Lead with Purpose. Drive Growth. Build Something Exceptional.

Are you a dynamic, people-focused leader who knows how to turn strategy into results? Do you thrive on building high-performing teams, growing a business, and delivering an exceptional client experience?

Bay Area Property Services (BAPS), an Associa company, is looking for an accomplished and forward-thinking Branch President to lead our Walnut Creek operations and help shape the next chapter of our success.

This isn't simply an opportunity to oversee operations. It's a chance to make a meaningful impact on a business, its people, and the communities we serve.

We're looking for a leader who brings an entrepreneurial mindset, strong business acumen, and a genuine passion for developing people. Someone who can see the big picture while staying connected to the day-to-day realities of running a successful business. Someone who inspires confidence, embraces accountability, builds relationships, and knows how to deliver results.

If you're energized by the opportunity to lead, grow, and make your mark, we'd love to meet you!

Who We Are

At Bay Area Property Services, we're passionate about Building Better Communities .

As an established leader in community association management throughout the San Francisco Bay Area, BAPS provides comprehensive management services to communities of all sizes. Our success is built on strong relationships, exceptional customer service, and a talented team committed to making a difference.

As part of Associa, a leader in community management across North America, we combine the personal service and local expertise of BAPS with the resources, innovation, and professional development opportunities of a larger organization.

We believe great communities start with great people, and great people deserve exceptional leadership.

How You'll Make an Impact

As Branch President, you'll have overall responsibility for the strategic direction, operational excellence, financial performance, and continued growth of BAPS.

Lead the Business

- Develop and execute strategic business plans that drive sustainable growth, profitability, and operational excellence.

- Take ownership of branch performance, including revenue, budgets, profitability, client retention, and key performance indicators.

- Identify opportunities to strengthen operations, improve efficiencies, and enhance the overall customer experience.

- Make thoughtful, data-driven decisions while maintaining the agility to respond to changing business needs.

- Partner with regional and corporate leadership to align local priorities with broader organizational objectives.

Inspire and Develop People

- Build, coach, and empower a high-performing leadership team that delivers results and leads with integrity.

- Foster a culture of collaboration, accountability, recognition, and continuous improvement.

- Develop talent, strengthen succession planning, and create opportunities for employees to grow their careers.

- Set clear expectations, provide meaningful feedback, and ensure leaders have the tools and support they need to succeed.

- Be a visible, approachable leader who connects with employees, celebrates wins, and addresses challenges constructively.

Champion the Client Experience

- Build and maintain trusted relationships with community association boards, clients, and key business partners.

- Drive client satisfaction and retention through responsive service, consistent execution, and proactive relationship management.

- Serve as an executive-level resource for complex client needs and strategic opportunities.

- Promote a service-first culture where delivering on commitments is a shared priority.

- Strengthen BAPS's reputation as a trusted community management partner throughout the Bay Area.

Drive Growth and Financial Success

- Identify and pursue opportunities for business development, market expansion, and increased revenue.

- Partner with business development and operational leaders to attract new clients and strengthen existing relationships.

- Oversee financial planning, budgeting, forecasting, collections, and internal controls.

- Monitor business performance and implement strategies that improve profitability and long-term financial health.

- Balance growth opportunities with operational capacity, service quality, and employee engagement.

Lead with Accountability and Vision

- Champion organizational standards, ethical business practices, and compliance with applicable laws and regulations.

- Drive innovation, process improvement, and the effective adoption of tools and technology.

- Navigate change confidently while keeping teams engaged, informed, and focused.

- Create an environment where leaders are empowered to make decisions, solve problems, and take ownership of results.

Requirements

What You'll Bring to the Table

We're looking for a proven leader who combines strategic vision with hands-on operational expertise.

Our ideal candidate brings:

- 5+ years of progressive leadership experience in community association management, property management, hospitality, or another complex service-based industry.

- Demonstrated success leading business operations, managing budgets, improving profitability, and driving revenue growth.

- Proven ability to develop talented leaders, build strong teams, and create a culture of performance and accountability.

- Strong financial acumen, including experience with business planning, forecasting, financial reporting, and performance metrics.

- A track record of building meaningful client relationships, improving customer satisfaction, and supporting client retention.

- Excellent communication, negotiation, problem-solving, and relationship-building skills.

- The ability to think strategically while remaining engaged in operational execution.

- Experience leading through change, improving business processes, and creating scalable solutions.

- A bachelor's degree in business administration or a related field, or an equivalent combination of education and relevant experience.

Experience in community association management and an understanding of HOA governance are highly valued.

The Leadership Qualities That Matter Most

Experience matters, but how you lead matters just as much.

We believe our next Branch President will be someone who:

- Leads with people in mind. Understands that investing in employees and developing great leaders creates stronger business outcomes.

- Thinks like a business owner. Takes ownership of results, recognizes opportunities, and makes decisions with long-term success in mind.

- Builds trust and accountability. Creates clarity, follows through on commitments, and empowers others to do the same.

- Embraces growth and change. Challenges the status quo, encourages innovation, and sees possibilities where others see obstacles.

- Balances strategy with action. Can develop a compelling vision and roll up their sleeves to help bring it to life.

- Puts clients and communities first. Recognizes that our success is ultimately measured by the relationships we build and the service we deliver.

Why Join Associa and Bay Area Property Services?

At Associa, leadership is about more than achieving business goals. It's about creating opportunities, building meaningful relationships, and making a difference in the communities we serve.

As our Branch President, you'll have the opportunity to:

- Lead an established business with a strong presence in the Bay Area.

- Make a direct impact on business strategy, team culture, and operational performance.

- Shape and develop a talented leadership team.

- Drive innovation and create meaningful improvements in how we serve clients.

- Collaborate with experienced leaders across Associa's broader organization.

- Access professional development opportunities and resources that support continued leadership growth.

We offer a competitive compensation and benefits package to eligible full-time employees, including medical, dental, and vision insurance, 401(k), disability coverage, and additional wellness and professional development resources.

Compensation and Position Details

Compensation:

$160,000 - $175,000 annually, depending on experience (DOE), plus bonus eligibility; direct industry experience highly considered.

Employment Type:

Full-time

Work Location:

Bay Area Property Services (BAPS)
3021 Citrus Circle, Suite 205
Walnut Creek, CA 94598

Company Website:

https://www.bayservice.net/

Ready to Lead What's Next?

If you're a strategic thinker, a relationship builder, and a leader who genuinely loves developing people and growing businesses, we want to hear from you.

This is your opportunity to bring your experience, your ideas, and your leadership to an organization where you can make a lasting impact.

Join Bay Area Property Services and help us continue Building Better Communities, one relationship, one team, and one success at a time.

Apply today and help shape the future of BAPS!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.