Quality Improvement Specialist - Austin Facilities Management

About This Position

Austin Facilities Management (AFM) is seeking a Quality Improvement Specialist to serve as the primary data quality reviewer for the department's Computerized Maintenance Management System (CMMS), ensuring the accuracy and completeness of the information that drives AFM's maintenance operations and capital planning. This position validates and corrects asset records, preventive maintenance schedules, and GIS/ESRI asset and location data; produces recurring reports tracking work order corrections and backcharges; and helps keep the data behind AFM's Capital Predictor forecasts accurate and current. The ideal candidate will bring a sharp eye for detail, comfort working inside a database or software system on a daily basis, and the persistence to track down and resolve discrepancies that others might overlook.

This is a great opportunity for someone who takes pride in getting the details right, wants to work with modern facilities management and mapping technology, and understands that clean, reliable data is what allows AFM to plan smarter and serve City departments better—all in support of the department's mission: "We Maintain the Places Where Great Work Happens."

Job Description:

Quality Improvement Specialist

Purpose:

Under general supervision, coordinates the collection, evaluation, and dissemination of quality improvement & assurance activities and information.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures.
2. Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities
3. Monitors and evaluates appropriateness of facility quality management plans and practices.
4. Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or     abstracts specific relevant data as appropriate.
5. Coordinates the development or various reports regarding performance of quality indicators or measures.
6. Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service.
7. Collaborates and consults with other associated facilities regarding current quality management issues and activities.
8. Provides quality and compliance assessments of third parties and recommends solutions
9. Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines
10. Prepares work papers, summaries, and reports
11. Provides guidance and recommendations to management in the development and completion of the performance based budget measures

Responsibilities - Supervisor and/or Leadership Exercised:

None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of financial and economic analysis
• Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
• Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models.
• Knowledge of accounting practices and procedures
• Knowledge of quality review practices and procedures
• Knowledge of performance based measurements and competitive analysis
• Knowledge of municipal finance and accounting
• Skilled in communication both verbal and written
• Skilled in team dynamics
• Skilled in negotiation of projects and programs.
• Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder's expectations.
• Ability to assess current operations on an ongoing basis and implement required changes

Minimum Qualifications:

• Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years.

Licenses and Certifications Required:

None

Preferred Experience:

- Experience validating, auditing, or correcting data for accuracy and completeness within a database or software system, such as a CMMS or asset management system.
- Experience with GIS/ESRI or other mapping/geospatial software.
- Experience generating or maintaining recurring reports that track discrepancies, corrections, or errors.
- Experience working in a facilities management or related organization.

Notes to Candidate:

Salary - $28.07 - $33.96 per hour

Work Location - Austiin Facilities Management - 411 Chicon St, Austin TX 78702

Work Hours - Monday - Friday 7:30 a.m. - 4:30 p.m. Hours may vary. Some evening, weekend, and holiday work may be required based upon work demands and business needs.

Important Application Information – City of Austin

The City of Austin employment application is an official document.  Incomplete applications will not be considered.  A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

Application Requirements:

- List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.

- Do not use statements such as “see resume” or “see LinkedIn profile.”

- Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.

- A resume is optional and should highlight all work experience.

- All responses to supplemental questions must be supported by information in your application.

- No changes will be accepted after the job posting closes.

If you are Selected as a Top Candidate:

- We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).

- Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.

- Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body.  Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications.  A formal and official verification process will be required before the offer extension step if you are selected for the offer.

Driving Requirement (if applicable):

- This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.

- External new hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite (https://cityofaustin.sharepoint.com/:b:/s/COA_PublicSite/IQAjPukYTpuZSY_gpDEkL-5kAR0uk860GITR-ABB6ET9qys?e=kiOZSV&xsdata=MDV8MDJ8VGhvbWFzLkJpcmR3ZWxsQGF1c3RpbnRleGFzLmdvdnw2NzRiM2Q0NTNjZTM0ZWVmNTY1ODA4ZGViMTBlMjM3ZXw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM5MTQyODcxNDUzOTI3ODAxfFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=QUUvNm1HN2N3VmpYYWEzZFVMWUU1MDdqeERzTDRXYkhLaWJuVUJlb2FEQT0%3d) (e.g., no more than 3 moving violations or 6 points in the last 36 months).

Travel:

If the position requires travel, and if you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential/Critical Employee Designation:

Some positions are designated as Critical or Essential.  Employees in these roles are required to report to work during emergencies or when operations are modified.  This may include working from a designated site or an alternative work location.

Work Conditions:

- Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.

- Must have the ability to read, write and speak English fluently.

- A skills assessment may be required as part of the hiring process.

Veteran Preference:

Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.

Internal Candidates – Good Standing Policy.

Background Check:

A criminal background check may be required, depending on the responsibilities of the position.

Please note that the Department may close the job posting at any time after seven (7) days.

Please be aware that the Job Posting Close Date reflects the  final day to apply , but the posting will  close at 11:59 PM the day before the date listed . All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you  save or print a copy of the job posting  for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

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At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

- Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
- Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

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By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.