About this role
As part of the US Digital Customer Experience organization, we are seeking a highly motivated and experienced Operational Risk Analyst to join our CX Research & Insights Team.
The Operational Risk Analyst will own all aspects of the third-party relationship and is responsible for identifying, managing, and monitoring all third-party risks and compliance within TPM requirements. This individual will proactively identify and p rovide guidance against potential operational risks, thereby protecting the firm's financial stability and reputation, and contributing towards the overall business resilience and success.
Responsibilities:
- Own all aspects of the third-party relationship and responsible for identifying, managing, and monitoring all third-party risks and compliance with TPM requirements.
- Conduct regular business reviews with vendors to discuss performance, address concerns, and foster strong relationships.
- Establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
- Independently assess’ risks and drive actions to address the root causes that lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include (not limited to) technology operational risk.
- Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
- Resolves transactional level escalations coming from the vendor or internal partners.
- Analyze scorecards/performance management tools to mitigate exposure (risk/financial/regulatory)
- Collaborate to resolve any issues which fall within the terms of the contract.
- Develop and maintain relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to operate with a limited level of direct supervision.
Recommended Qualifications :
- 6-10 years of experience in a risk management, compliance, governance, or controls related role – preferably in the banking and financial services industry. Third-party oversight or vendor oversight experience highly desirable.
- Proven ability to identify, measure, and manage key risks and controls.
- Strong understanding of compliance laws, rules, regulations, and best practices.
- Solid analytical skills to evaluate complex risk and control activities and processes.
- Strong sense of accountability and ownership, with strong results orientation.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively within a matrix organization.
Education:
- Bachelor’s/University degree, Master’s degree preferred
Additional Role Details:
- Establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls.
- Provide guidance against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
- Collaborate with the business to understand its risk profile, evaluate risk exposure, and incorporate risk mitigation strategies
- Lead initiatives to enhance risk management practices, contributing to overall organizational resilience and readiness
- Support the execution of remediation with timely and effective outcomes against regulatory expectations
- Promote a culture of risk awareness and accountability in the business, escalating any risks as appropriate and collaborating with stakeholders to establish preventive measures.
- Support independent oversight and assurance over the bank’s broader operational risk management frameworks, ensuring compliance with regulatory requirements and internal policies.
- Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
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## Job Family Group:
Risk Management
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## Job Family:
Operational Risk
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## Time Type:
Full time
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## Primary Location:
Jacksonville Florida United States
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## Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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## Most Relevant Skills
Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
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## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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## Anticipated Posting Close Date:
Oct 21, 2026
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.