Senior Practice Assistant - Plastic Surgery

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Join a premier Plastic Surgery practice and play a key role in delivering an exceptional patient experience while supporting the operations of a fast-paced surgical specialty team. We're seeking an experienced healthcare professional who excels in complex scheduling, enjoys being a resource for colleagues, and thrives in a dynamic, high-volume environment.

Qualifications
What You'll Do
- Coordinate patient scheduling, registration, check-in, and check-out activities.
- Manage complex surgical scheduling and provider calendars, helping ensure seamless coordination of patient care and practice operations.
- Assist patients and callers with appointments, questions, and practice-related needs.
- Process billing forms and maintain accurate patient records within electronic medical record systems.
- Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
- Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to team members.
- Perform advanced scheduling functions, including surgical scheduling, schedule changes, and provider template management.
- Provide functional guidance to Practice and Office Assistants and partner with leadership to support daily operations.
What You'll Bring
- Experience in a healthcare, medical office, or surgical specialty practice setting.
- Strong surgical scheduling experience and the ability to manage the operational demands of a busy practice.
- Excellent organizational, communication, and customer service skills.
- Confidence in navigating challenging situations with patients while maintaining empathy, professionalism, and compassion.
- Ability to prioritize multiple responsibilities and remain composed in a high-volume, fast-paced environment.
- Experience with patient scheduling, registration, billing, and electronic medical record systems.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Office experience 3-5 years required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type
Onsite

Work Location
15 Parkman Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.