About this role
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
This role will be responsible for developing and growing our market share within Biopharmaceutical / Pharmaceutical Production, Biomedical Research, Medical Devices, Academia and Laboratory by providing technical expertise to internal stakeholders and external customers for our bioprocessing product range.
Job Responsibilities and Essential Duties
Business Development & Distributor Management:
- Collaborate with Sales, Factory, Service, and Distributor teams to grow Getinge's bioprocessing business.
- Manage distributor activities and provide timely technical support, quotations, and business development guidance.
- Support opportunity development, account growth, and customer engagement activities.
- Assist in developing market strategies and identifying new business opportunities.
Customer Application & Technical Support:
- Serve as the primary technical expert for bioreactor and bioprocessing solutions.
- Provide technical support remotely and on-site for bioprocess, equipment, automation, and software-related issues.
- Troubleshoot process and equipment challenges while ensuring timely resolution.
- Track support requests and identify recurring issues and improvement opportunities.
- Collaborate with global application teams to share best practices and technical learnings
Customer Demonstrations & Process Trials:
- Plan and execute customer demonstrations, proof-of-concept studies, and equipment trials.
- Organize demo equipment and provide process support to ensure agreed trial objectives are achieved.
- Present technical solutions to customers through meetings, workshops, webinars, and conferences.
- Support validation of bioprocess workflows and technology adoption.
Training & Knowledge Development:
- Deliver advanced product, application, and process training to:
Customers
- Distributors
- Internal sales teams
- Service engineers
- Identify customer training needs and recommend tailored training programs.
- Develop customer references, application notes, success stories, and technical documentation.
Pre-Sales & Proposal Support:
- Support complex RFQs, tenders, and technical proposals.
- Ensure customer requirements are fully understood and addressed.
- Prepare technical documentation including:
Datasheets
- Product literature
- Application notes
- Technical specifications
- Maintain accurate CRM records and opportunity tracking.
Process Automation & SCADA Support:
- Support customers in developing process recipes and workflows using SCADA software.
- Assist in bioprocess automation and advanced process control implementation.
- Work with customers to optimize process performance, data acquisition, and control strategies.
Market Intelligence:
- Monitor emerging bioprocessing technologies and industry trends.
- Analyze competitor solutions and market developments.
- Provide market feedback to sales, product management, and factory teams.
- Support development of future products and solutions through customer insights
Minimum Requirements
Must Have:
- Bachelor’s degree and a PhD or Master’s in a relevant life science field such as Microbiology, Biotechnology, Bioengineering or similar.
- Strong understanding of bioprocessing and cell culture principles.
- Hands on experience working with bioreactors in a laboratory or industrial setting.
- Ability to technically convey knowledge of products and solutions.
- Excellent client-facing and internal communication skills at all levels.
- Excellent written, verbal communication and presentation skills (English).
- Strong working knowledge of Microsoft Office.
- Solid organizational skills include attention to detail and multi-tasking abilities.
- Willing to travel significantly throughout your defined territory and further afield.
Good to Have
- Experience in a similar customer-facing position.
- Experience using SCADA software for advanced process control.
- Knowledge of life sciences regulations applicable to bioprocessing, including GMP.
- Experience training personnel on equipment and processes.
- Experience using CRM systems and preparing quotations.
- Knowledge of capital equipment tendering processes
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.