Sr. Community Development Manager

Overview

The Sr. Community Development Manager is responsible for leading CommUnityCare community engagement strategy to drive new patient growth, retention, and brand trust. In addition to managing community outreach programs and staff, this role provides strategic leadership, cross-functional influence, and budget accountability to ensure community development efforts align with organizational priorities, health equity goals, and service-line growth initiatives.This role is under the direction of the Director of Communications and serves as a senior grassroots, community development subject-matter expert and strategic partner to Communications leadership and cross-departmental teams.

Responsibilities

Essential Functions:

- Lead the development and execution of a comprehensive, multi-year community engagement strategy aligned with CommUnityCare’s strategic plan and growth priorities.

- Translate enterprise goals into targeted community engagement priorities across clinics, regions, and populations, ensuring alignment with operational capacity and community needs.

- Proactively identify community partnership opportunities and recommend strategic investments based on performance and need.

- Oversee CommUnityCare-led community events, partnerships, and outreach initiatives, ensuring consistency, quality, safety, and a positive patient and community experience.

- Serve as a senior brand ambassador and trusted representative of CommUnityCare Health Centers.

- Plan, lead, and execute large-scale, cross-functional community engagement initiatives and multi-site events, overseeing project management, staffing, logistics, vendor coordination, budgets, and on-site execution to ensure high-quality outcomes and positive patient experiences.

- Participate in and lead cross-functional working groups related to access, patient experience, and service-line expansion.

- Represent the community voice in internal planning discussions, advocating for culturally responsive, equitable, and accessible engagement strategies.

- Oversee development of performance dashboards measuring outreach effectiveness and patient engagement, and return on investment.

- Present strategic insights and recommendations to senior leadership, including post-event evaluations, lessons learned, and improvement strategies.

- Manage project budgets, grants, and in-kind contributions, including forecasting, expense tracking, and independently allocating designated community engagement resources.

- Supervise and coach community development staff and oversee intern or fellowship support.

- Lead patient experience initiatives and synthesize feedback into actionable recommendations.

- Lead the coordination, growth, and sustainability of the Patient Advisory Council, in partnership with the Patient.

- Experience Manager, including member recruitment, meeting structure, facilitation support, and integration of patient insights into enterprise initiatives.

- Serve as a strategic advisor and partner to enterprise teams by supporting planning and execution of system-wide and departmental events, providing guidance on community engagement best practices, logistics, partnerships, and patient-centered design.

- Lead and manage events supporting new clinic or service line launches.

- Perform other duties as needed to support the mission and values of CommUnityCare.

Knowledge/Skills/Abilities:

- CommUnityCare in a professional manner at all times.

- Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

- Ensure timely response to inquiries from various internal and external parties for the purpose of providing information and/or direction.

- Develop and maintain favorable internal relationships and partnerships with co-workers.

- Develop and maintain favorable external relationships with vendors, contractors, referral agencies and related resources.

- Demonstrated excellent verbal and written communication skills.

- Excellent skills in public speaking.

- Excellent documentation and technical writing skills.

- Ability to communicate in various settings, including but not limited to group presentations and small-scale meetings.

- Strong attention to detail and accuracy.

- Ability to work independently and within a team to accomplish goals.

- People Management/Department Management/Business Unit Management:

- Selects personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions, demotions, and terminations.

- Directs, supports and coaches’ direct reports.

- Responds proactively to employee needs and concerns.

- Develops “experts” and “expertise” within the community outreach team as directed and seeks employee input.

- Facilitates consensus among divergent groups.

- Acknowledges and rewards employees’ strengths and accomplishments.

- Evaluates assigned staff performance and competency, providing direct feedback.

- Assesses learning needs, develops competency plans and provides opportunities for learning.

- Bilingual English/Spanish (both written and verbal)

Qualifications

MINIMUM EDUCATION: H.S. Diploma

PREFERRED EDUCATION: Bachelor’s degree in communications, marketing, public health or related field

MINIMUM EXPERIENCE: 5 years of relevant professional experience

PREFERRED EXPERIENCE: 7 years of relevant professional experience