E-commerce Operations Associate

Job Title: E-commerce Operations Associate
Job Type: Contract till 31 Dec, 2026 (extension possible)
Pay Rate: USD  30–45 per hour on W2 (depending on experience)
Work Location: Seatle, WA  (Fully Onsite)
Working hours: 40 hours/week
Job ID: #163020

Role Overview
The Merchant Operations Associate supports end-to-end ecommerce operations for merchants on the e-commerce platform. This is a hands-on, execution-focused role responsible for merchant sourcing support, onboarding, platform governance, merchandising accuracy, SKU management, campaign readiness, and operational quality.
The role partners closely with Business Development (BD), Account Management (AM), Category and Cluster Leaders, as well as cross-functional Product, Governance, Marketing, and Operations teams.

Key Responsibilities
Business Development &  Merchant Sourcing Support (BD) :
- Source, identify, and reach out to new merchants based on target lists and category priorities.
- Support BD and Account Managers with early-stage merchant communication and onboarding handoff.
Merchant Onboarding & Platform Governance (AM)
- Support merchants through the onboarding process, ensuring all platform requirements and documentation are completed accurately.
- Guide merchants on platform rules, governance standards, and compliance requirements.
Merchant Operations & Merchandising Execution
- Support daily merchant operations across assigned sellers and categories.

- Ensure product listings are accurate and complete, including titles, descriptions, pricing, images, and inventory levels.
Campaign & Promotion Support
- Ensure merchant products are correctly set up and included in platform campaigns and promotions (e.g., seasonal sales, major shopping events).
- Validate campaign readiness, including pricing accuracy, stock availability, and merchandising compliance.
Inventory s Data Management
- Monitor inventory availability and flag stock risks for high-demand or campaign-critical products.
- Work directly with merchants to address inventory gaps, replenishment needs, or operational blockers.
Operational Quality s Process Improvement
- Follow established workflows and standard operating procedures.
- Document recurring operational, product, or data issues and surface insights to relevant teams.
Required Qualifications
- Bachelor’s degree or higher.
- 1+ year of experience in ecommerce operations, marketplace support, merchant operations, merchandising, digital retail, or related roles.
- Ability to support Business Development activities, including merchant outreach and lead follow-ups.
- Strong attention to detail and ability to manage execution-heavy workloads.
- Proficiency in Excel and comfort working with system tools and integrated data platforms.
- Strong logical thinking, troubleshooting, and problem-solving abilities.
- Ability to work cross-functionally and know how to navigate internal teams to get issues resolved.
- Comfortable working in a fast-paced, onsite environment.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.