IT Commercial AI Solutions Lead

Make your mark for patients

We are looking for a IT Commercial AI Solutions Lead who is innovative, collaborative and delivery-focused to join our Digital Technology Patient Impact team, based at our HQ in Brussels, Belgium .

About the role

You will shape and deliver artificial intelligence solutions that improve commercial activities, engagement with healthcare professionals and patient outcomes.

Combining strategic leadership with hands-on delivery, you will turn business priorities into practical, scalable solutions. Your focus will include generative artificial intelligence and systems where multiple intelligent agents work together to complete tasks. You will guide initiatives from identifying opportunities through to implementation, ensuring they deliver business value and meet technical, security and compliance requirements.

Who you’ll work with

You will be working in a team that supports the technology transformation of our commercial activities globally. You will partner with Commercial, Medical and Marketing colleagues to understand their needs and develop solutions together. You will also collaborate with artificial intelligence, infrastructure, architecture, security and data governance teams, as well as technology vendors and implementation partners.

What you’ll do

- Define the commercial generative artificial intelligence strategy and roadmap, prioritizing opportunities in customer relationship management, personalized engagement across channels and patient journeys
- Lead complex transformation projects, managing scope, budgets, timelines, vendors and governance while tracking business value
- Design scalable solutions & their architecture using intelligent agents and coordinated workflows, connecting them with customer relationship management systems, data platforms and external services
- Be the technical product owner of the AI & agentic custom solutions being close to the build backlogs, release prioritisation and act as IT system owner of those solutions
- Partner with business leaders to identify opportunities, explain technology options and support new ways of working
- Select and manage technology partners, challenging their designs and ensuring solutions meet performance, security, compliance and cost requirements
- Build internal expertise, encourage reuse of agents, tools and workflows, and contribute to company-wide artificial intelligence initiatives

Interested? For this role we’re looking for the following education, experience and skills

- A Master’s degree in computer science, engineering, data science or a related field
- At least 8 years of experience in digital technology or information technology leadership within complex enterprise environments
- Experience in the pharmaceutical industry is required, exposure to commercial activities, customer relationship management or healthcare professional and patient engagement is preferred (Veeva/Vault CRM, Marketing automation, Pharma sales data, etc.)
- A proven track record of delivering artificial intelligence and generative artificial intelligence initiatives, ideally at scale and with measurable business impact
- Strong technical expertise in large language models, retrieval-augmented generation, digital assistants, orchestration frameworks, multi-agent systems and autonomous workflows. Strong technical expertise in GenAI, including LLMs, RAG, copilots, and orchestration frameworks. Strong technical expertise in GenAI, including LLMs, RAG, copilots, and orchestration frameworks
- Solid experience in solution architecture, system design and enterprise integration, with the ability to assess and challenge vendors’ technical choices
- Strong project management, communication and stakeholder engagement skills, with the ability to influence senior leaders and combine strategic thinking with hands-on delivery
- Fluent in English

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us 
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us? 
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws. 
 
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected]. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.