Lead Specialist, Spine and Sports Education

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
External Customer/Product Training

Job Category:
Professional

All Job Posting Locations:
Raynham, Massachusetts, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

We are searching for the best talent for   Lead Specialist, Spine & Sports Education in Raynham, MA.

Purpose:

DePuy Synthes is recruiting a Lead Specialist, Spine and Sports Education based in Raynham, MA. This role combines program leadership for Spine and Sports customers and sales education with coordination of Customer Education Visits and Commercial Onboarding. The Lead Specialist will plan, manage, and deliver high-quality educational experiences; serve as a key point of contact for learners and stakeholders; and provide program and administrative support across the education continuum.

The individual will collaborate with Professional Education and Commercial Education leadership, Marketing, meeting planners, the Field Sales Organization, faculty, health care professionals, and cross-functional partners to align priorities and execute cohesive programs. The role is accountable for consistent program delivery, effective communication, and compliance with company safety requirements and all applicable legal, regulatory, and Health Care Compliance policies, including AdvaMed, Pharma, ACCME, and other global requirements.

You will be responsible for:

- Support execution of the North America education strategy for Spine & Sports Professional Education and Commercial Education.

- Lead and execute Customer Education Visit programs annually, including planning, stakeholder coordination, communications, on-site support, and follow-up.

- Lead the Commercial Education Orientation program and deliver virtual onboarding sessions for new members of the Field Sales Organization.

- Serve as a primary point of contact for field sales organization new hires, helping ensure a smooth, consistent, and engaging experience.

- Liaise among internal and external stakeholders to plan and deliver impactful education programs.

- Gather and translate learner, customer, and stakeholder insights to identify unmet needs and inform future educational and product offerings.

- Maintain relevant Spine and Sports clinical, procedural, disease-state, and competitive-product knowledge to support accurate and effective learning solutions.

- Use existing and emerging technologies to engage stakeholders, reinforce key concepts across the education continuum, and select effective delivery methods for each learning need.

- Provide general administrative and program support to the education team and its leadership, including communications, learner tracking, and coordination of required tools and processes.

- Promote safe work practices, comply with operating room training and safety standards, and support efficiency, spend optimization, and productivity initiatives.

Qualifications / Requirements :

- Bachelor’s degree and a minimum of four years of relevant professional experience.

- A minimum of two years of experience in Medical Device Education, Sales, and/or Marketing or equivalent surgeon customer-facing experience is preferred

- Demonstrated success leading initiatives and designing or delivering programs, events, or learning experiences.

- Strong project management, organization, communication, collaboration, and influencing skills, with the ability to manage multiple priorities in a matrix organization.

- High degree of ownership, accountability, sound judgment, practical problem-solving ability, and commitment to a strong customer and learner experience.

- Proficiency with Microsoft Office and virtual meeting applications, with the ability to learn proprietary tools.

- Ability to work on site in Raynham, MA and support in-person clinical education courses, customer education visits, and other events as required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  ([email protected]) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:
Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Organizing, Performance Measurement, Presentation Design, Problem Management, Problem Solving, Product Knowledge, Reporting and Analysis, Training Delivery Methods

The anticipated base pay range for this position is :
$94,000.00 - $151,800.00

Additional Description for Pay Transparency:
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits