About this role
Salesforce / TargetX CRM & Communications Specialist
Project Identifier
SC
Client
South Carolina
Agency
State of South Carolina
Location
Onsite
Location:
514 Main Street, Columbia, South Carolina, USA, 29208.
Candidate
location: Candidate must be a CURRENT SC resident. No relocation
allowed.
Contract Duration
8 Months
Interview Type
Online
Visa Requirements
The candidate will have to be on an Innosoft
W2.
At least 6 months of valid work
authorization
(Citizen, GC, EAD, OPT-EAD, H4-EAD)
Tentative Start Date
11/09/2026
Deadline
10/18/2026
#
Project Overview
The Salesforce / TargetX CRM & Communications
Specialist is responsible for supporting, maintaining, and enhancing the
organization's Salesforce and TargetX environment, with primary responsibility
for automated email drip campaigns and communications that support recruitment,
engagement, and other constituent activities.
The position requires hands-on experience with
Salesforce and TargetX, including TargetX Communication Planner, to create,
schedule, maintain, renew, and troubleshoot automated email communications and
campaign workflows.
This position works closely with functional
departments, information technology staff, and other stakeholders to provide
reliable, accurate, and timely communications and to support the organization's
planned transition from Salesforce/TargetX to Slate CRM.
Duties/Responsibilities:
TargetX Communication Planner
- Serve as
the primary functional and technical resource for TargetX Communication
Planner and automated drip campaigns.
- Create,
configure, schedule, test, deploy, and maintain new automated email and
drip campaigns using Communication Planner; assist with SMS messaging as
needed.
- Partner
with each department to plan, renew, revise, add, or retire campaigns
based on its communication and recruitment needs.
- Build
and maintain recipient populations and communication audiences using
Salesforce and TargetX data.
- Configure
communication criteria, filters, scheduling, and related business
rules.
- Create,
maintain, and update reusable email templates, communication components,
and campaign documentation.
- Test all
new and revised campaigns in the sandbox environment and complete quality
assurance before communications are released.
- Diagnose
and resolve delivery, audience-selection, scheduling, personalization,
automation, and other Communication Planner issues, including campaigns
that do not reach their intended target audience; coordinate with IT or
vendors when escalation is needed.
- Monitor
communication results and assist departments with evaluating the
effectiveness of communication campaigns.
- Perform
routine campaign maintenance, including cleanup and archiving of outdated
campaigns, templates, audiences, and related records, while maintaining
standards and best practices.
Slate CRM Transition Support
- Inventory
and document existing Salesforce/TargetX drip campaigns, templates,
audiences, business rules, integrations, and dependencies to support
migration planning.
- Work
with departments and the Slate implementation team to translate current
campaign requirements and workflows into Slate CRM requirements.
- Assist
with campaign migration, configuration review, data validation, user
acceptance testing, and training to help ensure continuity of
communications during the transition.
- Identify
opportunities to simplify, standardize, consolidate, or retire campaigns
as part of the transition from Salesforce/TargetX to Slate CRM.
- Strong
troubleshooting and analytical skills.
- Excellent
attention to detail, particularly when managing large-scale
communications.
- Ability
to understand relationships among CRM data, business processes, and
communications.
- Ability
to manage multiple projects and priorities simultaneously.
- Ability
to communicate technical concepts clearly to non-technical users.
- Strong
customer-service orientation.
- Ability
to work collaboratively with functional offices, IT staff, leadership, and
external vendors.
- Strong
understanding of data quality and data management principles.
- Ability
to translate business requirements into technical or system
solutions.
Requirements
Education and Certifications:
- Bachelor’s Degree In Computer
Science or a closely related discipline
Required Skills:
- 3+ years
of experience working with Salesforce CRM.
- 3+ years
of experience working with TargetX.
- 3+ years
of experience with TargetX Communication Planner.
- 3+ years
of experience creating, managing, renewing, and troubleshooting automated
email or drip campaigns.
- 3+ years
of experience with Salesforce reports, dashboards, objects, fields, and
data.
- 3+ years
of experience troubleshooting CRM- and campaign-related issues, including
data, audience, configuration, scheduling, and delivery problems.
Preferred Skills:
- Experience
supporting Salesforce and TargetX in a higher education environment.
- Experience
supporting admissions, recruitment, enrollment management, student
services, advancement, or similar operations.
- Experience
with Salesforce Flow and other Salesforce automation tools.
- Experience
with TargetX forms, events, portals, or other TargetX functionality.
- Working
knowledge of HTML and CSS as they relate to email communications.
- Experience
with Salesforce data imports, exports, Data Loader, or similar
tools.
- Experience
with CRM integrations and third-party applications.
- Experience
developing documentation, providing end-user training, or supporting CRM
migration and change-management activities.
### Benefits
Standard Employee Benefits.
50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.