Seasonal Thrift Shop Retail Associate

POSITION SUMMARY

The Seasonal Thrift Shop Retail Associate supports daily retail operations during the peak holiday or seasonal periods. This temporary role provides excellent customer service, maintains organized and attractive displays, assists with processing donations, and supports merchandising and sales transactions. The associate helps create a welcoming, mission-centered environment that reflects Orange Lutheran's values.  This position assignment will extend until the middle of January 2027.

Reports to: Thrift Shop Manager

Supervises: None

ESSENTIAL DUTIES

- Maintain a friendly and helpful attitude at all times

- Greet customers warmly and assist with product selection

- Handle customer questions, concerns, and returns in a professional manner

- Operate the cash register accurately and efficiently

- Process sales, returns, and discounts according to policy

- Balance the register at the end of each shift

- Sort, price, and display donated items in a clean and visually appealing way

- Keep the sales floor tidy, organized, and fully stocked

- Rotate inventory regularly and remove unsellable or outdated items

- Receive and sort incoming donations

- Follow guidelines for quality, cleanliness, and pricing

- Ensure donation areas remain organized and safe

- Work cooperatively with staff and volunteers to achieve daily goals

- Support other associates and assist with special projects as needed

- Communicate effectively with the management team

ADDITIONAL DUTIES

- Assist with seasonal promotions, special sales events, and other tasks as assigned by shop management

- All other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and competencies listed below represent the knowledge, skills, abilities, and physical demands required. Reasonable accommodations  may be made to enable individuals with disabilities to perform the essential functions of the position

Education

High School

Experience

Prior retail or customer service experience preferred

LICENSES, CERTIFICATES, AND CLEARANCES

- Cleared Background/Fingerprint check

- Valid CPR and First Aid certifications

- Cleared TB assessment

- Completion of Ministry Safe Training

KEY COMPETENCIES

Knowledge

- Knowledge of the mission and core values of Orange Lutheran High School

- Knowledge of thrift or consignment store operations

- Knowledge of retail operations

- Handling cash and making change

- Working with credit card machines and cash registers

Skills and Abilities

- Effective communication skills; conveys information effectively; actively listens

- Ability to work independently with minimal supervision

- Ability to work with a variety of people in a busy work environment

- Effective problem-solving skills

- Use good judgment, decision-making, and critical thinking skills

- Excellent customer service

- History of being punctual and reliable

- Ability to rotate days worked based on need

- Establish relationships with customers, gain trust, and act with trust in mind

- Pursue everything with energy and drive

- Will not give up when faced with resistance

- Gain the trust and support of peers

- Consult problems with peers with minimal escalation

- Open to change

- Learn quickly when faced with new problems

- Enjoy the challenge of unfamiliar tasks

PERSONAL CHARACTERISTICS

- Exhibit the highest level of Christian integrity - his/her life reflects Christ-like morals, behavior, attitude, and leadership

- Integrate faith and prayer in the performance of job duties

- Ability to articulate their Christian faith

- An active member of a Christian church, Missouri Synod preferred

- Foster a Christ-centered environment focused on Grateful Servanthood, Accountability, Compassion, and Collaboration, in alignment with our Guiding Principles

PHYSICAL REQUIREMENTS

- The employee is frequently required to stand and walk for extended periods, speak clearly, hear accurately, and move about the store

- The employee is occasionally required to reach with hands and arms; use hands to finger, handle, or feel objects or controls, and smell

- The employee is frequently required to lift, push, or pull up to 25lbs., and occasionally may have to lift, push, or pull up to 40lbs

- The employee is frequently required to bend, stoop, sit on the floor, climb stairs, squat, kneel, jump, twist, or bend

- See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents

- Specific vision abilities include near and far vision within the normal range, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT

- The typical work environment is an indoor store environment

- The typical noise level is quiet to moderate

This job description intends to provide a representative summary of the essential functions that will be required of positions given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job-related duties through their hiring departments. Specific job-related duties assigned by hiring departments shall be consistent with the representative essential functions listed above and shall not be construed as expanding a particular position's role, scope, FLSA status, or grade.