About this role
Long Description
Job Summary
Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services.
Job Responsibilities
- Deliver on sales and customer satisfaction objectives
- Maintains good relationships with customers by meeting and exceeding their expectations
- Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
- Ensures customers’ awareness of all products and services available
- Resolve complaints with sensitivity and involve others when needed
- Addresses customer hesitation and resistance
- Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
- Ensures that the details of all vehicle transactions are accurately documented and registered
- Conducts a memorable hand over with the customer
- Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
- Prospects for new customers
- Captures prospect information and maintains a prospect database
- Communicates with customers periodically to ensure that positive relationships are maintained
- Follow the Order-to-Delivery process to ensure customer satisfaction
Candidate Requirements
- 2 - 4 years of experience in the sales field or in the hospitality sector
- Bilingual - good command of both English and Arabic
- Ability to solve practical problems
- Excellent communication and interpersonal skills
- Customer oriented and enjoys interaction with people
- Posses high level of selling and convincing skills
- Team Player
Education
High School / Diploma Bachelor’s Degree