About this role

About the role

As a Translation Services Lead , you will play a key role in ensuring the smooth operation of our Translation Services team. You will lead daily activities, support team performance, and collaborate with internal stakeholders to deliver high-quality translation services in line with agreed service levels and quality standards.

This is an excellent opportunity for a people-focused professional who enjoys driving operational excellence, developing team capabilities, and continuously improving processes. You will act as a trusted expert, supporting business objectives while fostering a collaborative and customer-centric environment.

What's in it for you
We know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving — talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

- Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
- Annual private healthcare package
- Performance-based annual bonus
- Minimum of 25 paid leave days per year
- Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
- Solid Business Background with more than 100 proud years of company history
- We are a Great Team , and we are not fond of any formalities here
- Modern Office with great location (e.g.: free parking)
- Flexible working policy

You will be responsible for

- Leading the day-to-day operation of the Translation Services team while ensuring delivery against SLAs, KPIs, and quality standards.
- Supporting onboarding, training, and cross-training activities to build a highly capable and flexible team.
- Managing workload allocation and prioritization to ensure balanced distribution of tasks and optimal team performance.
- Acting as a subject matter expert and maintaining strong relationships with stakeholders to proactively resolve operational issues.
- Identifying risks, managing escalations, and proposing effective solutions to support business continuity.
- Preparing and developing reports and performance insights to support decision-making and operational improvements.
- Participating in stakeholder meetings and helping drive service excellence through collaboration and effective communication.
- Managing requestor escalations and ensuring timely, professional, and customer-focused resolutions.
- Promoting a Continuous Improvement (CI) mindset and driving efficiencies through process enhancements.
- Supporting the achievement of team objectives and contributing to operational excellence initiatives.
- Communicating business updates clearly and acting with integrity in all interactions.
- Ensuring compliance with Standard Operating Procedures and company policies.

You will need

- Bachelor's degree or equivalent higher education qualification.
- 3-4 years of relevant professional experience, preferably within a Shared Service Center or international business environment.
- Advanced English language skills (C1 level).
- Native-level Hungarian language skills.
- Experience using CAT (Computer-Assisted Translation) tools.
- Previous experience coordinating or leading teams.
- Basic knowledge of Continuous Improvement methodologies.
- Strong communication and stakeholder management skills.
- Customer-focused mindset with excellent problem-solving and analytical abilities.
- Experience with risk management and escalation handling.
- Ability to motivate others and deliver business goals through people.
- Proficiency in Microsoft Office applications.

Join us and help shape a high-performing translation service that supports our customers and colleagues through operational excellence, collaboration, and continuous improvement.

About us
We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.