Customer Service Specialist

Job Req Number: 129311
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Customer Service Specialist
Location: Leixlip
Hours: Mon-Thu, 8.00 on 4.30, Friday 8.00 on 3.30

Start here. Go anywhere.

At DSV, your work helps keep global supply chains moving. As an Inventory Planner, you will play a key role in ensuring materials are available when needed, supporting customer operations while driving inventory efficiency and continuous improvement.
This role is ideal for someone who enjoys analysing data, solving problems, working with cross-functional stakeholders, and making a measurable impact on operational performance.

What You'll Do

As an Inventory Planner, you will be responsible for balancing inventory availability with operational and financial targets. You will collaborate with customers, suppliers, engineering teams, buyers, warehouse colleagues, and other stakeholders to ensure materials are available to support business requirements.

Key responsibilities include:

• Analyse replenishment and inventory data to support material planning decisions.
• Generate and review ERP and Excel-based reports to identify trends, risks, and opportunities.
• Create, review, and process purchase requisitions and material demand requirements.
• Manage inventory levels by aligning forecast demand with available, ordered, and in-transit stock.
• Act as a key point of contact for customers regarding forecasting, reorder points, inventory levels, shortages, backorders, and material changes.
• Work closely with engineers, buyers, commodity managers, and suppliers to review demand forecasts and material requirements.
• Coordinate material returns, repairs, and supplier communications with warehouse and shipping teams.
• Proactively identify and communicate material shortages that could impact operations or customer service.
• Support cycle counting and physical inventory activities to maintain inventory accuracy.
• Investigate inventory discrepancies and implement corrective actions.
• Maintain accurate material and master data within ERP systems, including BOMs and inventory records.
• Support material quality initiatives and recommend continuous improvement opportunities.
• Identify inventory optimisation projects that drive cost savings and process efficiencies.

What You'll Bring

• Bachelor's degree in Supply Chain, Business, Operations, Engineering, or a related field, with at least two years of professional experience, or an equivalent combination of education and experience.
• Three years of industry experience in supply chain, inventory, planning, purchasing, or a related function.
• Experience working with ERP systems.
• Intermediate to advanced Microsoft Excel skills, including pivot tables, lookup formulas, and data analysis.
• Strong written and verbal communication skills in English.
• Excellent analytical and problem-solving skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with the ability to build effective relationships across teams.

Preferred Experience

• Inventory or materials planning experience within a manufacturing environment.
• Experience supporting semiconductor, high-tech, or advanced manufacturing operations.
• Knowledge of purchasing, inventory control, and materials management principles.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .