Patient Access Specialist

Inova 360 Concierge Medicine - Fairfax is looking for a dedicated Patient Access Specialist to join the team. This is full-time, Monday-Friday, office hours 8:30am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

- Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement : Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

- Patient Intake, Registration & Documentation: Manages complex cases, resolves errors,
- confirms authorizations, validates, and indexes documents.
- Administrative & Technology Operations: Prepares schedules, tracks records, and navigates
- multiple systems efficiently.
- Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
- Financial Counseling: Assesses coverage and initiates financial assistance.
- Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies
- contract limitations.
- Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
- Kiosk: Educates patients and reports usage trends on kiosks.
- Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and
- supports patients.
- Referrals: Validates insurance and tracks referral status.
- Scheduling: Schedules specialty visits and coordinates preparation.
- Transport: Coordinates special needs transport.
- Health Information Management (HIM) Coordination: Resolves minor chart issues and assists
- with release of information (ROI).
- Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
- Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.

Minimum Qualifications:

- Education: High School or GED
- Experience: 1 year of patient access experience