About this role
Designation: Trainee- Client Pre-sales Experience - 0-1 Duration : 6 Months + PPO Based on Performance Job Location : Pune (On-Site) Mode: Work from Office
About Amura Amura Marketing is a next generation Martech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology. Connect with us to be a part of Team Amura and the ever-changing, exciting digital world!
Responsibilities: Handle outbound and inbound customer calls on behalf of the Symphony team. Provide clear and accurate information about Symphony’s products/services. Assist customers with basic queries, product details, and service-related questions. Record customer interactions, feedback, and follow-up requirements in the system. Follow calling scripts and service guidelines provided by Symphony. Ensure timely follow-ups with customers to close queries or gather required details. Escalate complex issues to the appropriate Symphony support teams when needed. Maintain professionalism, courtesy, and brand alignment during every interaction. Achieve daily/weekly call and follow-up targets.
Requirements: Good verbal communication skills (English and local language). Basic computer knowledge and ability to update CRM/call logs. Customer-first attitude with polite and confident communication. Prior telecalling/customer service experience preferred. Ability to understand product information and explain it clearly to customers.