Service Analyst – Java Spring Boot (L1)

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.

OLR India  is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise and remain future-ready in a rapidly evolving retail landscape.

The Role

We are looking for a Service Analyst – Java Spring Boot (Level 1) to join our Application Maintenance and Support (AMS) team in Bangalore.

The role is suited to an IT professional with some experience in application support or software development who is looking to build their technical expertise in a client-focused support environment.

You will support Java-based applications and retail systems, monitor application performance, investigate incidents, and assist with troubleshooting and resolution. Working with experienced technical team members, you will help maintain application stability and ensure issues are handled efficiently and in line with agreed support procedures.

Knowledge of Core Java and Spring Boot is important, while experience with Oracle Xstore POS or other retail applications would be an advantage.

In This Role, You'll:

- Provide first-level application support for Java-based applications and retail systems.

- Monitor applications and identify errors, alerts, and potential production issues.

- Investigate and troubleshoot application incidents, resolving issues within established procedures and escalating more complex problems when required.

- Review application logs and perform basic debugging to support issue investigation.

- Apply knowledge of Core Java and Spring Boot when analysing application-related issues.

- Work with development, infrastructure, database, and other support teams to investigate and resolve incidents.

- Support incident management processes, maintain accurate records, and provide updates on issue progress.

- Assist with application deployments, releases, and post-deployment checks.

- Maintain technical documentation, support procedures, and knowledge articles.

- Monitor application availability and performance in line with agreed service level agreements (SLAs).

- Participate in rotational shifts or on-call support activities, as required.

Experience & Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Approximately 1–2 years of experience in application support, production support, software development, or a similar technical role.

- Experience in application support, production support, or Application Maintenance and Support (AMS).

- Experience investigating technical issues, reviewing application logs, and performing basic troubleshooting.

- Understanding of application support processes and the importance of incident resolution and escalation.

- Good analytical and problem-solving skills, with the ability to manage tasks and prioritise issues effectively.

- Strong communication skills and the ability to collaborate with technical teams.

Preferred Qualifications

- Experience supporting Oracle Xstore POS or other retail applications.

- Familiarity with Linux/Unix commands and basic SQL.

- Exposure to Git, Maven/Gradle, or application deployment processes.

- Understanding of incident, problem, and change management, including ITIL-based support environments.

- Experience working with production applications and service level agreements (SLAs).

- Knowledge of retail systems, particularly POS, e-commerce, inventory, order management, pricing, or promotions.

Why Join OLR?

- Make a global impact by contributing to retail transformation projects across multiple regions.

- Collaborate with international teams across the UK, Portugal, US, Canada, Mexico, and India.

- Grow your career through structured training, professional development, and career progression opportunities.

Benefits You'll Enjoy:

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:

- Comprehensive medical insurance coverage for you and your family

- Life and personal accident insurance

- Generous parental benefits, including maternity and paternity leave

- Retirement benefits

- Tax-saving benefits

- Flexible vacation policy

- Learning and development opportunities

- Own Your Laptop program

- Employee referral rewards for bringing great talent to OLR

- Grow your career through structured training, professional development, and career progression opportunities.

- Employee referral rewards for bringing great talent into OLR