Client Delivery Executive (Internal Only)

Role: Client Delivery Executive

Location: Bangalore, India

Job type: Full time, permanent – hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office.  Employees are expected to work 2 days in the office per week.

About QS

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings. With an 85% share of all Google searches for university rankings, the QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education – while helping more than 75,000 students enrol each year.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and changemakers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

What inspires us?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally.

Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here.

QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day.

From our global offices, we partner with leading institutions across the UK, USA, Australia and New Zealand, helping students make confident, informed decisions about their future. If you are passionate about education, growth and impact, this is your opportunity to begin your career with a truly international organisation.

The Role

At QS, our mission is to empower motivated people around the world to fulfil their potential through higher education. As a Client Delivery Executive, you will contribute to this mission by supporting university partners to deliver effective recruitment, admissions and student engagement activity.

This is a client-facing role working closely with university recruitment, admissions and marketing teams. You will coordinate the consistent and timely delivery of operational activities, working collaboratively with colleagues across QS to provide a seamless service and act as an extension of our partner institutions.

You will build trusted relationships with operational stakeholders, engage with clients by phone, email and in person, and support the successful delivery of QS services. The role offers opportunities to develop your client management, campaign delivery, data analysis and project coordination skills within the international higher education sector.

Key responsibilities

Client and stakeholder management

- Build and maintain positive, high-performing relationships with university stakeholders and colleagues across QS.

- Engage with clients by phone, email and in person to support the effective delivery of QS services.

- Develop an understanding of each client’s strategic direction and help translate their objectives into effective operational activity.

- Support regular client meetings, engagement activities, training and learning sessions.

- Balance the delivery of an exceptional client experience with QS operational requirements.

- Provide proactive recommendations to improve client operations and student engagement activity.

- Support the interpretation and presentation of data, analytics and QS insights to inform client decision making.

- Participate in relevant industry discussions, events and conferences, as required.

Campaign and operational delivery

- Coordinate client-facing operational activity, including marketing broadcasts and data processing.

- Manage and maintain process-flow documentation and client-facing administrative materials.

- Coordinate and deliver broadcast services accurately and on schedule.

- Maintain chat platforms, data-capture processes and other relevant technologies as they develop.

- Work with the marketing team to update and recreate web forms.

- Identify and communicate opportunities to improve campaign delivery and operational processes.

Reconciliation and administration

- Support the administration and coordination of reconciliation activity.

- Initiate relevant communications and distribute reconciliation results to the appropriate stakeholders.

- Complete administrative activities accurately and within agreed deadlines.

Reporting, data and insight

- Create and deliver client reports using the QS client portal and other relevant technologies.

- Gather, interpret and present relevant data and analytics to support client decision making.

- Identify and communicate operational risks and opportunities to senior colleagues.

- Use reporting and client insight to recommend improvements to services, campaigns and operational activity.

CRM and content maintenance

- Support the Client Delivery team to maintain accurate and up-to-date client reference data within CRM systems.

- Maintain and coordinate client communication templates and content within CRM systems.

- Help ensure client data, campaign content and operational records meet required standards of accuracy and completeness.

General responsibilities

- Collaborate across teams to support consistent, timely and high-quality delivery for QS partners.

- Contribute ideas and recommendations that improve the experience of clients, students and colleagues.

- Continue to develop knowledge of QS services, the higher education sector and effective client delivery practices.

- Undertake any other duties that fall within the purpose and scope of the role.

Candidate profile

Required experience & expertise

- Customer service experience gained in a business-to-business or business-to-consumer environment.

- A strong client-service ethos and the ability to build trusted working relationships.

- The ability to manage multiple priorities while maintaining accuracy and attention to detail.

- Strong written and verbal communication skills.

- The ability to manage work effectively and meet agreed deadlines.

- Analytical skills, with the ability to interpret information and communicate relevant findings.

- An interest in developing project coordination and project management skills.

- A willingness to learn and develop a range of skills, including influencing colleagues and client stakeholders.

- The ability to work in UK office hours

Personal Attributes

- Desire and ability to work in a fast paced, dynamic environment

- Innate sense of risk — instinctively cautious, quick to spot where a decision now could cause disruption down stream

- Proactive, solutions-oriented, and outcomes-driven

- Data-led, with a focus on measurable impact

- Collaborative, with the ability to work cross-functionally and globally

- Curious, engaged and eager to learn

- Professional, reliable and culturally aware

- Experience or knowledge of the higher education sector.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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