Senior Enablement Manager (Nedbank Insurance)

Job Classification

Job Requisition: 148290
TA Specialist: Refilwe Falatsi
Closing Date: 30 October 2026
Location: 135 Rivonia Campus, Sandown
Cluster: Personal and Private Banking | Nedbank Insurance | Distribution (Self-Fulfilled)
Employment Equity Statement: Preference will be given to applicants from Underrepresented Group

Shape the Future of Digital Insurance Sales

Are you passionate about creating seamless digital experiences that drive customer engagement and commercial success? We are looking for a Senior Enablement Manager to take ownership of the design, optimisation, and continuous improvement of digital sales journeys across our insurance channels.

In this role, you will bridge customer experience, digital innovation, and business growth by ensuring that our digital platforms and processes enable conversion and support both life and non-life insurance growth objectives.

Job Purpose

To own the design and optimisation of digital sales journeys (UX/UI and flows), ensuring platforms and processes enable conversion and support both life and non-life growth.

Job Responsibilities

• Lead the design and optimisation of digital customer journeys across web, mobile app, assisted sales, and WhatsApp channels.
• Identify customer experience gaps, friction points, and drop-off areas within digital sales funnels.
• Drive continuous improvement through customer insights, funnel analysis, A/B testing, and data-driven decision-making.
• Translate customer behaviour, channel performance, and emerging digital trends into practical enhancements and enablement opportunities.
• Prioritise and manage a structured digital enablement backlog aligned to business value and strategic objectives.
• Collaborate with cross-functional teams including Digital, Martech, Technology, Product, and Operations to deliver impactful customer experiences.
• Support the ongoing evolution of digital sales capabilities across life and non-life insurance products.

People Specification

Essential Qualifications - NQF Level

- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees

Preferred Qualification

- Relevant degree (NQF 7)

- and / or diploma (NQF 7) in Digital Design, User Experience (UX), Human-Centred Design, Marketing, Information Systems, Business, or a related field.

Minimum Experience Level

Minimum 5 years experience in Digitial Sales Journey or Enablement role within financial services, Insurance and Digital Commerce environment.

- Proven experience in UX/UI design and digital customer journey optimisation.

- Strong analytical capability with experience in funnel analysis, user behaviour analysis, and conversion optimisation.

- Experience translating customer insights into measurable design improvements.

- Exposure to digital platforms, customer-facing technologies, and cross-functional technology teams.

- Ability to work effectively with business stakeholders, product owners, and technical teams

What Success Looks Like
• Improved digital conversion rates across sales journeys.
• Reduced customer drop-off and friction within key digital channels.
• A clear and prioritised enablement roadmap focused on business impact.
• Strong alignment between customer experience design and commercial objectives.
• Increased efficiency through proactive optimisation rather than reactive fixes.

Why Join Us?

This is an exciting opportunity to influence how customers engage with our digital insurance offerings while delivering measurable business value. You will play a critical role in shaping best-in-class digital experiences that enhance customer satisfaction, drive growth, and support our digital transformation journey.
If you are passionate about creating intuitive, conversion-focused digital experiences and turning customer insights into business results, we would love to hear from you.

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Please contact the Nedbank Recruiting Team at +27 860 555 566