About this role
## The role
We are looking for a doer, not a planner. Plans will come from the team; your job is to make them happen on the ground, on time, every time. You will manage stakeholders, run operations in the field and fix problems the moment they show up. You will work with almost every department at Supertails, including Marketing, Category, Tech/Product, Customer Experience, Supply Chain and Finance. Expect to spend most of your time on the ground and on calls, not in slides.
## What you'll do
Stakeholder management
- Be the go-to person between the healthcare team and other departments
- Chase owners daily until tasks are closed
- Coordinate with vets, vendors, partners and local communities to get things moving
- Escalate blockers early with a clear ask, then close the loop
On-ground operations
- Execute campaigns and activations on the ground, from setup to the day itself
- Get logistics done: vendors, materials, stock and people in the right place on time
- Visit sites regularly to check processes and fix gaps on the spot
- Support new launches with on-ground readiness and launch-day execution
- Keep trackers updated and report daily numbers without being asked
Who you are
- A hustler: you move fast, take initiative and do not wait to be told twice
- Street smart: you read situations and people well, and find practical workarounds when plans break
- An owner: you treat outcomes as yours, follow through to closure and do not pass the buck
- A strong communicator: clear in English and Hindi or Kannada, comfortable talking to vets, vendors and senior leaders alike
- Organised: you juggle many moving parts and keep trackers clean in Excel or Google Sheets
- Hands-on: happy to travel across the city and work on the ground when needed
- Final-year student or recent graduate (MBA or similar is a plus)
Good to have
- Past internship in operations, events, sales or a startup
- Experience running college fests, clubs or on-ground events
- Love for pets (a big plus)
What you'll get
- Real ownership of projects that reach pets and pet parents directly
- Exposure to every function of a fast-growing consumer startup
- Direct mentorship from the Supertails Healthcare leadership team
- Certificate of Appreciation
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