Sr. Technical Program Manager, Client Services Advisory

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Position Summary:

We are seeking an experienced Senior Consultant, Technical Program Manager to join our Client Services Advisory Onboarding and Implementation team in Saudi Arabia.

In this highly visible role, you will drive complex, technology-driven payment solutions by providing dedicated program management, implementation support, and technical expertise.

You will be expected to lead and execute high-quality, non-routine, market-wide complex projects, as well as tactical and strategic client initiatives. This includes providing end-to-end project and program management across cross-functional workstreams and multiple initiatives required to achieve business objectives.

The ideal candidate is a hybrid professional: a strong technical program manager with a solid technical background in payments, a trusted client advisor, and a growth-minded individual who will help strengthen and scale the Advisory Implementation value proposition across CEMEA.

Key Responsibilities:

- Oversee large-scale, multi-country client onboarding and complex solution implementations, ensuring strategic alignment, effective execution, and measurable business outcomes.
- Serve as the client’s single point of contact (SPOC), leading the development of the overall program plan and coordinating delivery across client and internal stakeholder groups.
- Act as a trusted advisor to client C-suite executives and senior leadership, providing strategic and technical guidance throughout implementation projects.
- Represent and advocate for the client’s operational and commercial requirements across internal Visa teams and decision-making forums.
- Establish and manage program governance, risk management, and compliance frameworks to support disciplined and flawless execution.
- Drive speed to execution, reduce client burden, and ensure a high level of client satisfaction throughout the engagement lifecycle.
- Lead pre-sales engagements, including solution positioning, proposal development, deal structuring, and executive-level discussions.
- Contribute to the development and launch of new service offerings aligned with market needs.
- Partner with VCA, Sales, Product, and other internal stakeholders to deliver joint projects and identify new Advisory opportunities.
- Identify and implement operational efficiencies to improve service delivery, enhance scalability, and reduce costs.

Why this is important to Visa:

Advisory Implementation within Client Services enables us to expand our delivery service model and provide additional value to help clients achieve their objectives. This role offers an excellent opportunity to deepen client partnerships by delivering meaningful value through new product and service implementation, as well as by optimizing existing services that support client business growth.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
- 8+ years of progressive experience in Technical Program Management, IT Consulting, or Technical Implementation, preferably within the payments, fintech, or financial services industry.
- Proven track record of managing complex technical from initiation to launch.
- Deep understanding of payment processing, card scheme operations, authorization, clearing, settlement, and emerging payment technologies.
- Fluent in English and Arabic

Preferred Qualifications:

- Consulting Acumen: Strong ability to manage client expectations and identify commercial opportunities.
- Methodology: Strong knowledge of Agile/Scrum methodologies and traditional project management. Certifications such as PMP, PgMP, CSM, or Prince2 are preferred.
- Communication Skills: Exceptional presentation and communication skills, with the ability to translate highly technical concepts to non-technical business leaders.
- Location: Deep understanding of the Saudi Arabian financial and technology landscape.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.