Manager Enterprise Operations-Service Fulfilment & Assurance ( Internal/External)

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In less than five years, we have grown to serve over 15 million 90 days active customers, with our network now reaching 60% of Ethiopia’s population; a testament to our bold vision and trusted partnerships.

Guided by our core values of Customer Obsession, Innovation, Integrity, and Get It Done Together, we are building a dynamic, inclusive, and empowering workplace. We believe our greatest strength lies in our people. That is why, for three consecutive years, we have proudly earned the Top Employer Award. In addition, we have received the African Top Employer recognition for the first time, reflecting our unwavering commitment to fostering a supportive, innovative, and inclusive work environment.

Join Safaricom Ethiopia and be part of a team shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Role purpose:

The position holder shall Develop and maintain end to end Technical Solutions that enable Safaricom to achieve its mission, vision and values systematically through effective facilitation across multiple technical and commercial stakeholders and the development of end to end technical solution architecture artefacts that guide the successful delivery of products and services and technology enablers.

Must have technical / professional qualifications:

- Degree in Science/computer science/Engineering/Business related.
- Certification in TOGAF Certified Enterprise Architect and Certification in Agile Project Management will be an added advantage
- At least 4 years of broad technical background inclusive of databases, applications, Infrastructure, cloud, development , enterprise architecture, solutions architecture and system design experience
- At least 2 years experience as a developer, systems engineer or delivery lead
- A methodical approach with proven experience designing and delivering complex technical roadmaps
- Understanding of working with 3rd party suppliers
- Strong business acumen and mindset
- Ability to persuade stakeholders and to champion effective techniques through delivery
- Ability to drive initiatives without any formal authority in an ambiguous environment
- Ability to guide/teach others in architecture principles
- Working knowledge of all Technical domains in telecoms including VAS, Charging, CRM and Digital Services

How to Apply. I f you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button . Remember to attach your resume.