Logistics Site Operations Leader

Job Summary:
Provides operations leadership for small or medium size warehouse or Distribution Center, shift or department. Manages one or multiple shifts of warehouse operations including transportation and packaging. Provide safe working environment for all Cummins and contract employees. Ensure internal and external customer requirements are met through the Cummins Operating System.

Key Responsibilities:
Provides operations leadership and improvement focus for warehouse operations including transportation and packaging operations driving results, creating and monitoring measures, providing motivation, and setting expectations in safety, quality, production and cost. Communicates with customers, suppliers, shop floor, stakeholders, and staff. Leads annual operating plan, forecasts, and other measurements for Parts Distribution Center operations. Manage and develop supply chain capability; work with employees to set goals in training and development, performance, and career planning. Set the aim for the organization and ensure individual work plans are consistent with supply chain initiatives. Responsible for ensuring Cummins values are demonstrated in the site. This includes championing diversity, community involvement and right environment initiatives. Manage daily operations across functions to ensure a dependable and efficient supply chain. Lead continuous improvement projects that align with Cummins Operating System and Functional Excellence direction and leverage common processes tools, and information systems. Support Corporate Supply Chain initiatives and lead the cross Business Unit planning processes to ensure intra-company alignment. Create common supply chain processes and procedures by establishing collaborative business partner relationships. Approach daily problem solving and continuous improvement opportunities strategically and tactically to achieve performance targets. Develop, understand and improve necessary Key Performance Indicators. Analyze operational trends and develop corrective action plans. Address supply chain failures promptly to ensure operations stability; escalate as appropriate. Prepare and manage an annual operating plan including expense resources, and capital. Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning.

Job Description: Order Fulfillment, Logistics & Packaging Leader Job Title

Order Fulfillment, Logistics & Packaging Leader
Function

Supply Chain
Location

Manufacturing Site (SEZ/DTA)
Reports To

Supply Chain Leader / Plant manager
Role Purpose

This role is responsible for end-to-end ownership of Customer Order Fulfillment, Site Logistics, and Packaging Engineering for the manufacturing site. The position ensures reliable and cost-effective delivery performance by integrating order management, demand-supply alignment, logistics execution, and packaging design. The role drives customer satisfaction through on-time, damage-free delivery while continuously improving cost, sustainability, and operational efficiency.
Key Responsibilities 1. Customer Order Fulfillment (End-to-End Ownership)

- Own the complete order lifecycle including:

Sales order booking (RMA, drop shipment, FOC, scrap)

- Order modification, release, and hold management

- Customer order board preparation and reconciliation

- Manage EDI execution and schedule alignment:

Weekly schedule runs and manual scheduling

- Reconciliation with customer demand signals

- Ensure master data and transaction accuracy:

Customer part cross-reference

- Order data integrity and system updates

- Lead structured customer communication:

Weekly operational calls

- Proactive communication on risks, backorders, and supply commitments

👉 Expectation: Zero surprises to customers; high reliability and transparency
2. Demand–Supply Alignment & Performance Management

- Analyze and drive performance on:

Forecast vs actual alignment

- Backorders, past dues, and fulfillment gaps

- Own key Customer Order Management metrics:

On-Time Delivery (OTD)

- Backorder and past due reduction

- Prepare and present:

Weekly dashboards and execution reviews

- Monthly site reviews and leadership updates

- Executive summaries and escalation inputs

👉 Expectation: Strong control tower visibility with data-driven decisions
3. Logistics Management (Inbound & Outbound)

- Plan and execute logistics operations for:

Inbound material movements from suppliers

- Outbound finished goods deliveries to customers

- Coordinate closely with:

Suppliers for dispatch readiness

- Planners for prioritization and sequencing

- Customers for delivery alignment

- Drive logistics efficiency through:

Transport optimization and load consolidation

- Reduction of premium freight and expedite shipments

- Monitor and act on:

Transit time adherence

- Exception management and delay recovery

👉 Expectation: Right product, right time, at optimal logistics cost
4. Packaging Engineering & Optimization (Critical Ownership)

- Lead development of new packaging designs for:

New product introduction (NPI)

- Changes in product configuration or customer requirements

- Drive packaging cost reduction through:

Material optimization

- Design simplification and reuse strategies

- Identify and eliminate transit damage by:

Root cause analysis of damage incidents

- Redesign of packaging solutions

- Collaboration with suppliers, logistics providers, and customers

- Optimize packaging for sustainability by:

Reducing material usage and waste

- Increasing recyclability and reuse

- Supporting compliance with environmental standards

👉 Expectation:
Damage-free delivery + lowest packaging cost + sustainable design
5. Pricing & Commercial Governance

- Manage:

Finished goods pricing updates through NFA processes

- Scrap pricing cycles and revisions

- Ensure:

Timely updates in systems

- Clear communication to customers and stakeholders

6. Customer Issue Resolution

- Lead resolution of:

Customer returns and rejection cases

- Short receipt and delivery discrepancies

- Coordinate cross-functional teams for timely closure

👉 Expectation: Rapid resolution with strong ownership
7. Cross-functional Coordination

- Act as the single point of coordination between:

Planning

- Manufacturing

- Logistics/dispatch teams

- Suppliers and customers

- Drive alignment on:

Order priorities and commitments

- Shipment decisions, including premium freight

👉 Expectation: One version of truth for order execution
8. Compliance & Continuous Improvement

- Ensure adherence to:

SCM ISO requirements

- Internal controls and NFA governance

- Drive continuous improvement in:

Order management processes

- Logistics efficiency

- Packaging performance

9. Reporting & Governance

- Maintain and update:

SCM KPI dashboards

- ASCENT and operations excellence metrics

- Lead:

Weekly execution reviews

- Monthly governance and performance discussions

- Deliver structured, insight-driven reporting

Key Performance Indicators (KPIs)

- On-Time Delivery (OTD)

- Backorder and Past Due Reduction

- Logistics Cost per Shipment

- Premium Freight Reduction

- Packaging Cost per Unit

- Transit Damage Reduction

- Forecast Accuracy

- Customer Satisfaction (Responsiveness & Reliability)

Qualifications

- Bachelor’s degree in Engineering, Supply Chain, Packaging Engineering, or related field

- Master’s degree or supply chain certification preferred

Experience

- Experience in:

Customer order management in manufacturing environment

- Logistics coordination and transportation management

- Packaging design, development, or optimization

- Exposure to ERP systems and supply chain analytics

- Experience working with cross-functional and global teams

Key Competencies

- Customer Focus

- Drives Results

- Decision Quality

- Action Oriented

- Collaborates Effectively

- Manages Complexity

- Communicates Effectively

- Plans and Aligns

- Cost Awareness

- Continuous Improvement Mindset

Impact of the Role

- Ensures predictable, reliable, and damage-free customer deliveries

- Drives cost efficiency across logistics and packaging

- Strengthens end-to-end supply chain integration

- Enhances customer satisfaction and trust

- Supports sustainability and ESG goals

Success Profile

- Proactively identifies and mitigates delivery, cost, and damage risks

- Drives accountability across supply chain stakeholders

- Eliminates firefighting through structured processes

- Continuously improves packaging, logistics, and execution performance