About this role
EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.
As a Junior Customer Success Agent - DACH market you will be responsible for providing customer support and guidance in our online English courses.
Your responsibilities will include, but not be limited to:
- Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.
- Monitor customer payment schedules and ensure timely payments.
- Work proactively with students to identify solutions and prevent cancellations.
- Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
- Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
- Investigate and escalate technical or teacher-related issues to central teams, following up to ensure effective resolution.
Requirements:
- The candidate must be already based in Barcelona.
- 1 - 2 years experience in Customer Service minimum.
- An advanced/native level of German.
- A minimum of a speaking B2 level of English
- Customer-focused approach. and target-driven attitude
- Ability to communicate effectively and concisely to customers.
- Cultural awareness and ability to work within a team.
Benefits and fun stuff:
- Fixed salary + commission plan
- Flexible working: 2 days at the office, 3 from home
- 28-day holidays/year
- Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
- Wellhub discounts
- Internal Career Path and opportunities internationally.
- Work in a multinational office.
- Work with passionate and enthusiastic people.