Project Manager, Payments Operations - Associate

Elevate your career as a highly motivated Project Manager II to join our Payments Operations team, supporting strategic initiatives, business governance, operational transformation, and performance management across a global organization.

As a Project Manager II in our Payments Operations team, you will support strategic initiatives, business governance, operational transformation, and performance management across a global organization.

Job responsibilities

- Drive delivery of strategic programs and cross-functional projects across Payments Operations.
- Manage project plans, governance routines, milestones, risks, dependencies, and stakeholder communications.
- Develop executive presentations, business reviews, scorecards, and management reports for senior leadership,
- Build dashboards and performance reporting to drive data-driven decision making.
- Analyze operational data to identify trends, risks, and opportunities for improvement.
- Partner with Operations, Product, Technology, Risk, Compliance, and Finance teams to execute strategic priorities.
- Drive operational excellence initiatives focused on process improvement, automation, and simplification.
- Support transformation efforts involving Data Analytics, Digital Transformation, Intelligent Automation, and Artificial Intelligence.
- Prepare materials for leadership forums, governance meetings, and executive reviews.
- Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining our control environment.
Required qualifications, capabilities, and skills
- Proven expertise in managing or leading complex projects or programs from inception to execution, demonstrated through 7+ years of experience or equivalent.
- Demonstrated ability to apply advanced analytical, technical, and problem-solving skills in a project management context.
- Proficiency in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders.
- Advanced Microsoft PowerPoint skills with the ability to create executive-ready presentations and leadership communications.
- Advanced Microsoft Excel skills, including data analysis, dashboard creation, Pivot Tables, Power Query, and reporting automation.
- Strong analytical, problem-solving, and stakeholder management capabilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Experience in Payments Operations, Transaction Banking, Treasury Services, Financial Services, Project Management, or Business Management.
Preferred qualifications, capabilities, and skills
- Experience within Global Payments, Cash Management, Treasury Services, or Wholesale Banking Operations.
- Hands-on experience with analytics and visualization tools such as Tableau, Alteryx, Power BI, or Qlik.
- Experience creating dashboards, automating reporting processes, and developing management information solutions.
- Exposure to Digital Transformation, AI, Intelligent Automation, or Operational Excellence initiatives.
- Professional certification such as PMP, Agile, Lean Six Sigma, or equivalent.

Key Skills: Project & Program Management, Executive Presentation Development, Advanced Excel & Data Analytics, Tableau / Power BI Dashboarding, Alteryx Workflow Automation, Stakeholder Management, Business Governance, Process Improvement, Operational Excellence, Data Storytelling & Visualization.

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.