About this role

Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In the age of AI, Microsoft Security empowers defenders with unified Microsoft Security products and platforms and new AI-driven solutions to help customers protect their organizations at machine speed. Microsoft Defender Experts (DEX) is Microsoft's premier Managed Detection & Response (MDR) service, providing 24/7 protection for customers. Responsibilities Customer Focus & Problem Solving: Engage deeply with internal and external customers to understand security operations tools and processes, identify unmet needs, and drive innovative integrations that deliver measurable customer value. · Product Strategy, Definition & Roadmap: Own the end-to-end product strategy and roadmap for MDR capabilities; identify gaps and opportunities; define and prioritize requirements as clear customer scenarios, backlog items, and success metrics (OKRs). · Technical & Security Excellence: Ground solutions in strong technical and security fundamentals by partnering with engineering to drive automation and advanced AI. Apply deep SOC operations expertise and threat-landscape awareness to deliver effective detection, response, and resilience. Data-Driven Decision Making: Define, instrument, and track KPIs across the DEX service. Leverage analytics and telemetry to generate insights, guide prioritization, and drive continuous improvements. ·Cross-Team Collaboration: Identify broad security challenges and lead cross-team solutions with partner teams across Microsoft Security. Build inclusive, high-trust partnerships. · Operational Excellence & Execution: Partner with engineering to establish disciplined execution rhythms, accurate planning, and scalable operational processes. · Evangelization and amplification: Represent the product and service in executive reviews, customer briefings, and internal and external forums. Qualifications <ul><li style="font-size: 12pt; font-family: 'times new roman', times, sans-serif;">Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.</li><li style="font-size: 12pt; font-family: 'times new roman', times, sans-serif;"> 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). ·</li><li style="font-size: 12pt; font-family: 'times new roman', times, sans-serif;"> Hands-on experience in building security products and security domain knowledge ; operating at scale in global, high-availability services; data analytics and metrics skills; strong leadership and communication in ambiguous situations.</li><li style="font-size: 12pt; font-family: 'times new roman', times, sans-serif;">Other Requirements: Ability to meet Microsoft, customer, and/or government security screening requirements, including a Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.</li></ul>· This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>