Warranty Manager

Location(s)

- Gurugram - Haryana - India

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We’re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!

We are looking for Warranty Manager – Projects

As a Warranty Manager, your main objective will be to orchestrate end-to-end warranty support, fleet reliability, field technical interventions, and depot operations for the Vande Bharat Trainsets/ EMU /MEMU /Metro /Electric Locomotives fleet powered by Siemens propulsion systems. You will support the project leadership and serve as the critical technical and operational interface between Siemens internal and external stakeholders, Management, Indian Railways (Zonal Divisions, RDSO, Railway Board and Production Units like MCF/ICF/RCF). Your role will involve ensuring contractual fleet availability, prompt resolution of line failures, flawless execution of prototype and series trials, and stringent safety adherence during yard and depot maintenance activities.

You’ll make a difference by

- Acting as the primary technical SPOC with Zonal Railway authorities across Indian Railways for all warranty-related operational matters.
- Coordinating and expediting critical site approvals, including Power Blocks, Non-OHE zone roof access, yard line allotment, shunting permissions, and dynamic trial slots at various railway yards.
- Maintaining proactive alignment with RDSO and Indian Railways / Zonal Divisions for fleet monitoring, warranty administration, claim settlements, and joint inspection sign-offs.
- Ensuring maximum trainset availability by driving rapid turnaround times (TAT) for trouble calls, line failures, and preventive maintenance checks.
- Leading the 24/7 on-call technical response team to troubleshoot critical operational issues during commercial service and trial runs.
- Leading detailed Root Cause Analysis (RCA), Failure investigations report and Job Card Closure for component/system failures (Traction Converter, Auxiliary Converter, TCMS, High-Voltage roof gear, Pantograph, Traction Motors, Brake interface, etc.).
- Planning, monitoring and coordinating mainline dynamic performance checks and maintenance for series rakes undergoing revenue service on designated railway corridors.
- Planning and rolling out engineering change orders (ECOs), software upgrades, and hardware modifications across distributed train maintenance depots without impacting rake turnaround times.
- Enforcing strict adherence to high-voltage safety standards (25 kV AC), lockout/tagout (LOTO) procedures, Siemens Zero Harm Culture and Indian Railways General & Subsidiary Rules (G&SR) during roof-top and underframe inspections.
- Managing localized safety stock, critical rotable spares, and diagnostic test benches across designated maintenance sheds and depots.
- Supervising the reverse logistics and return of failed Line-Replaceable Units (LRUs) to manufacturing plants or central repair facilities for root cause failure analysis and warranty replacement.
- Generating weekly and monthly Fleet Reliability & Warranty Performance Dashboards tracking MTBF, MDBF, MTTR, and punctuality loss attribution.
- Issuing formal joint investigation reports (JIR) with Railway technical officers for disputed failure categories and maintaining comprehensive, audit-ready warranty documentation.
- Planning activities related to Warranty Management including Spares, tools and Manpower to ensure that warranty related topics are driven timely and effectively

Desired Skills:

- You should have min 12 to 15 years’ hands-on experience in rolling stock customer service or warranty management in the Railway / Metro sector, along with a bachelor’s degree (B.E. / B.Tech) in Electrical or Mechanical Engineering.
- Direct working experience with Indian Railways operations, RDSO procedures, and Railway Maintenance Depots/Sheds (EMU/MEMU/Vande Bharat/Electric Locomotives/Metros).
- Deep technical familiarity with 25 kV AC propulsion equipment (IGBT-based inverters), Train Control & Management Systems (TCMS) architecture, Auxiliary Power Supplies, High-Voltage roof lines, Pantographs and dynamic braking systems.
- In-depth understanding of Indian Railways operating protocols, yard working rules, power block/traffic block procedures, Maintenance methodologies and depot escalation channels.
- Proven crisis management ability to stay composed and deliver immediate technical solutions during high-stakes punctuality and safety incidents on mainline tracks.
- Strong negotiation and diplomatic stakeholder management skills to interface effectively with Zonal Railways, RDSO, production units and depot technicians.
- Exceptional written communication skills for drafting formal Railway project letters, joint investigation notes, and technical memos, along with fluent verbal communication in English and Hindi.
- Detail-oriented approach with a high level of accuracy in reliability tracking, process adherence, and quality documentation.
- Demonstrated ability to lead multidisciplinary field support teams and work effectively in a dynamic 24/7 operational environment.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based on Gurugram. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers.