Technical Specialist - CFirst

Date Posted:
2026-10-15


Country:
United States of America


Location:
US-GA-REMOTE


Position Role Type:
Remote


U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62


Security Clearance Type:
None/Not Required


Security Clearance Status:
Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

As a Technical Specialist, you will report to the Senior Manager, Technical Specialist of the CFirst Center. You will be responsible for after-sales technical service, including emergency support for grounded aircraft, as well as technical consultations and maintenance for Pratt & Whitney Canada (P&WC). In this role, you will provide technical, logistical, and commercial assistance for issues affecting P&WC engines in operation, ensuring fleet availability. This is a full-time position with a rotating schedule. The schedule is as follows: 3 days on day shift (6am-6:15pm), 3 days off, 3 days on night shift (6pm-6:15am), 6 days off. This rotation runs through weekdays, weekends, and holidays.

Key Responsibilities:

- Work closely with other P&WC organizations and external suppliers to ensure customer issues are resolved quickly, including issues involving spare parts, rental engines, Programs, DAA, service investigation, executive team.
- Document and track the progress of each case through the CRM (Customer Relationship Management) system for all customer interactions, from initiation to closure.
- Drive timely resolution of AOG and other urgent cases, targeting a return to service within 24 hours where operationally feasible.
- Respond promptly to urgent customer requests, assess priorities, and engage the appropriate P&WC technical and operational teams.
- Initiate contact with relevant P&WC groups during AOG or urgent events.
- Share technical knowledge and collaborate with colleagues to strengthen P&WC product expertise and improve case resolution.
- Be a key player in fulfilling workforce needs and providing shift coverage when required.

Qualifications You Must Have:

- Bachelor’s degree and a minimum of 5 years of experience in aircraft maintenance, OR an associate’s degree and a minimum of 7 years of experience in aircraft maintenance, OR in lieu of a degree, a minimum of 9 years of prior relevant experience

Qualifications We Prefer:

- Previous experience in engine assembly, test benches, inspection, or Mobile Repair Team/AOG response

- Strong understanding of turbine engine operations and aircraft systems, Bachelor's degree in mechanical or aerospace engineering

- A&P license

- Ability to work in a team environment.

- Excellent problem-solving and customer service skills.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

- Remote : Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Learn More & Apply Now!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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