About this role
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #32279: Security Investigator, Corporate Security
- Union: Non Union
- Job Description ID #: 7908
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city (https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hamilton.ca%2Fcity-council%2Fjobs-city&data=05%7C02%7CVictoria.Miklea%40hamilton.ca%7C5f562a5353bb4bc5a14e08de4e22172b%7C60067437f484404f931646348e7340a5%7C0%7C0%7C639034105495205728%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xQ15aQu%2Bi5IQtby7a9rB2s82u6FJKy2LmCrOGyHrE58%3D&reserved=0)by 4:00 p.m. on October 28, 2026
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address . External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to the Corporate Security Specialist, Operations & Investigations, this position is responsible for ensuring effective day to day collection, analysis and records management of the Investigation and Records Management business line of the Corporate Security Office. The delivery of this business service line will be through audits, internal process reviews, benchmark research, investigations of matters where the Corporate Security Office is engaged and that requires an elevated review and analysis of its contents which may include staff and public based confidential information. The Investigator will be responsible for the overall delivery of their core business line programs through effective management that addresses reliability and efficiency of the services being provided to internal and external clients.
The Security Investigator will develop the Investigations and Records Management business line through the creation of service level standards, standard operating procedures, investigative process guidelines and will act as the Corporate Security Office investigative lead in partnership with local Police and internal City clients.
The Investigator will utilize and rely on a high level of professional business acumen and highly effective relationship building and communication skills. The Investigator will work in collaboration with highly focused project teams for planning and or response management events that will include leaders from Senior Leadership and staff from all City divisions.
Engages and support the data collection, intelligence analysis and provide subject matter expertise recommendations related to Threat Risk Assessments of properties and spaces owned and or occupied by the City of Hamilton as a subject matter expert.
This position will have regular access to sensitive, confidential and personal information related to the City, its daily business and associated risks.
GENERAL DUTIES (INCLUDING, BUT NOT LIMITED TO)
Maintains strong working knowledge of the applicable federal and provincial legislations related to the Investigation and Records Management business line, including the Criminal Code of Canada, Canadian Charter of Rights and Freedoms, Private Security and Investigative Services Act, Municipal Act and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This position may be required to represent the City in judicial process through Superior and Provincial Offences court subpoenas.
Maintains strong working knowledge, including industry best practices, investigative and surveillance strategies and legal responsibilities. Respond to incidents, emergencies and or requests for assistance in accordance with this role and assigned responsibilities.
Supports parallel Corporate Security Office staff resources in the delivery of event planning, project management and delivery verification with operational resources, tools and best practices knowledge.
Provides leadership and guidance related to investigative actions, through factual based evidence collection and assessment to support internal business partners and in some cases 3rd party legal authorities. Act as the lead, and or support confidential and privileged investigations related to staff, contractors and members of the public related to criminal behaviour and City Bylaw and policy matters (i.e. Harassment, Violence, Hate policies).
Conducts business line specific performance audits and reviews to identify trends and service deficiencies and duplications and provide direction and recommendations to action redeployment and efficiency practices.
Represents and provide business line specific training and instructional support to Corporate Security Office stakeholders and clients related to safe office environments, incident management response and event analysis to provide mitigating recommendations for change.
Supports the development, enforcement and continued review of Corporate Security Office policies and standard operating procedures related to City wide programs.
Provides subject matter expertise and support for various plans and proposals involving environmental construction and refresh projects, including CPTED and safe work environment practices. Present complex concepts to stakeholders through reports and proposals demonstrating leadership in effective decision making and budget applications.
Controls and manage access to records and information created and stored by the Corporate Security Office through daily incident reports, confidential information collection and City electronic surveillance programs.
Collects and provide analytical support related to KPI information in the development of budget proposals and the distribution of operational service (human security capital) assignments. Provide regular reports of performance-based data to management for review and use in internal communications and external facing dashboard media portals.
Engages and participate in the application and continued development of the Corporate Security Office goals and objectives, while applying and adhering to the Divisional and Departmental business plans, and the City of Hamilton Strategic Plan and Priorities.
Liaises with City staff, community stakeholders, organizations and contractors in a productive and professional manner. Remain confident in your position and expertise, with compassion and courage. Act as a key source of contact for the Investigation and Records Management business line and provide strong leadership through guidance, advise and support during active incidents and post event analysis.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Engages and support the application of uniformed security guard services, policy enforcement, proactive service measures and provide subject matter expertise recommendations related to Threat Risk Assessments of properties and spaces owned and or occupied by the City of Hamilton as a subject matter expert.
Assists the Corporate Security Specialist with responding to and managing Corporate Security Office needs related to an emergency response incident. On a rotational basis, take on the role of On Call Corporate Security Office representative threat and risk advisor to determine next steps to mitigate risk during special and professional game events and in relation to serious security incidents.
Performs other duties as assigned, which are directly related to the major responsibilities of the job.
QUALIFICATIONS
- Proven knowledge of Investigative Security Practices & Administration, Canadian Criminal Code, Canadian Charter of Rights and Freedoms and Provincial Offences law application normally acquired by obtaining a post-secondary education in Investigations, Business Administration, Municipal Government Administration, Security Management or a combination of related equivalent education and experience, or a demonstrated combination of work.
- Demonstrated competencies in Investigation and Records Management, that includes demonstrated experience and working knowledge of physical security practices, security technology, project management and critical incident response management.
- Professional Certifications in related fields would be considered an asset.
- Demonstrated knowledge of relevant Procurement By-Laws, Provincial Legislation and industry based standards related to security investigations is preferred.
- Experience with operating and capital budgets as well as supervising and overseeing third party vendors and staff is required.
- Experience working in a large cross functional government environment including navigating through legislative requirements and general government process is considered an asset.
- Self-motivated with results oriented personality that works well in a fast paced environment with multiple competing deadlines is required.
- Excellent written and verbal communication skills. Demonstrated facilitation and presentation skills as a human capital asset subject matter expert in the investigative security practice.
- Demonstrated ability to challenge, lead and inspire change and foster innovative approaches to challenges.
- Ability to produce professional written reports and business cases in justification of projects and other security initiatives with a budget impact.
- Thorough knowledge of Microsoft Office tools including Word, Excel, Power Point, Visio and MS Office Project. Thorough knowledge of social media surveillance and electronic information management.
- Ability to work in a security environment that operates 24/7/365.
- Possession of a non-probationary Ontario G class driver’s license, or advance level designation.
SALARY:
Salary Grade 5
HOURS:
35 per week
NOTE:
This salary is based on a preliminary evaluation. This position may be re-evaluated within six months of the filling of this position.
NOTE:
As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Record & Judicial Matters Check, at their own expense prior to beginning work in this position, with ongoing validation as required.
THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.