Team Leader - Earthmoving Equipment

Job Purpose

The Team Leader – Earthmoving Equipment is responsible for supervising daily workshop and field service operations, allocating work to technicians, and ensuring repairs, preventive maintenance, and breakdown support activities are completed safely, accurately, and within agreed timescales.

The role serves as the first operational and technical escalation point for the service team, ensuring high machine availability, effective utilisation of resources, accurate job documentation, clear customer communication, and compliance with OEM and AWR standards.

Job Responsibilities

- Plan and supervise daily workshop, preventive maintenance, and field service activities based on customer priorities, technician availability, and operational requirements.
- Allocate jobs to Master Technicians, Senior Technicians, and supporting team members according to technical complexity, skill level, and workload.
- Review customer complaints, inspection findings, and diagnostic reports to ensure the correct repair methodology is applied.
- Provide technical guidance and act as the first escalation point for complex mechanical, hydraulic, electrical, and electronic faults.
- Monitor work in progress, technician productivity, repair quality, and job completion against committed deadlines.
- Ensure first-time-right diagnosis and repair while investigating repeat failures, comebacks, and quality-related concerns.
- Coordinate breakdown response and machine-down cases, including technician deployment, mobile service units, tools, spare parts, and customer site access.
- Review repair estimates, parts requirements, and additional work recommendations prior to submission for customer approval.
- Ensure job cards, service reports, diagnostic findings, labour hours, parts usage records, photographs, and warranty documentation are complete and accurate.
- Coordinate with the Parts Department to ensure the timely availability of maintenance, repair, and breakdown-related parts.
- Support warranty claims, product campaigns, factory modifications, and technical cases in coordination with the warranty team, OEM technical support, and the Aftersales Manager.
- Maintain regular communication with customers regarding repair progress, additional work requirements, expected completion dates, and any operational delays.
- Supervise PDI activities, machine commissioning, attachment installation, factory updates, and customer handover processes.
- Monitor the condition, availability, and proper utilisation of workshop tools, diagnostic equipment, lifting equipment, and mobile service vehicles.
- Conduct toolbox talks, risk assessments, and safety briefings, ensuring compliance with PPE requirements, lockout/tagout procedures, lifting operations, hydraulic pressure safety, and field service safety standards.
- Identify technician development needs and recommend technical training, OEM certification programmes, and on-the-job development opportunities.
- Support technician coaching, performance development, and the creation of a competent and multi-skilled service team.
- Monitor operational KPIs, including technician productivity, efficiency, job turnaround time, first-time fix rates, repeat repairs, breakdown response times, work-in-progress ageing, and safety compliance.
- Prepare daily and periodic operational reports for the Aftersales Manager, highlighting workload status, customer escalations, machine-down cases, manpower concerns, and required corrective actions.
- Support overtime, emergency call-outs, and extended field service requirements based on customer and operational needs.

Educational Qualifications

- Diploma, ITI, or Trade Certificate in Diesel Mechanics, Mechanical Engineering, Automotive Engineering, or Heavy Equipment Maintenance.
- A Bachelor's degree in Mechanical Engineering or Automotive Engineering will be an added advantage.

Work Experience

- Minimum of 8 to 10 years' hands-on experience in earthmoving, construction, mining, or heavy equipment service operations.
- Minimum of 3 to 4 years' experience in a supervisory, Workshop Foreman, or Technical Team Leader role.
- Strong experience in workshop operations and customer-site field service involving excavators, wheel loaders, dozers, crawler loaders, and related heavy equipment.
- Experience with Liebherr or comparable brands such as Caterpillar, Komatsu, Volvo CE, Hitachi, JCB, Hyundai, Doosan, SANY, or XCMG will be preferred.

Competencies

- Strong technical knowledge of diesel engines, hydraulic systems, powertrains, undercarriage systems, electrical controls, and electronic diagnostic systems.
- Ability to interpret diagnostic reports, wiring diagrams, hydraulic schematics, technical drawings, and OEM service documentation.
- Strong workshop planning, work allocation, and resource coordination capabilities.
- Ability to lead, coach, and develop technicians with varying levels of experience and technical expertise.
- Strong root-cause analysis and decision-making skills for complex or recurring technical failures.
- Sound understanding of work order control, labour recording, repair estimates, parts requisitions, and warranty documentation.
- Ability to manage customer expectations and communicate technical information clearly and professionally.
- Strong safety leadership with the ability to identify risks and enforce workshop and field service safety procedures.
- Excellent organisational skills with the ability to manage multiple jobs, breakdowns, and customer priorities simultaneously.
- Working knowledge of DMS systems, diagnostic software, digital job cards, service portals, and Microsoft Office applications.
- Results-oriented approach with a focus on machine availability, repair quality, productivity, cost control, and customer satisfaction.
- Ability to perform effectively under pressure and respond promptly to emergency breakdowns and changing operational priorities.

Certifications and Licences

- OEM technical certification in earthmoving or construction equipment is preferred.
- Certification or formal training in hydraulics, diesel engines, electrical diagnostics, or heavy equipment maintenance will be an advantage.
- Supervisory, leadership, or workshop management training will be preferred.
- Training in lifting operations, lockout/tagout procedures, hydraulic safety, risk assessment, and field service safety will be an advantage.
- Valid UAE driving licence is required for workshop and customer-site support.
- Heavy equipment operating licence or certification will be an added advantage.

Languages

- Basic written and spoken English required.
- Hindi, Urdu, or Arabic will be an added advantage.