About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.
At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
POSITION OVERVIEW:
We are looking for a highly motivated On-Call Banquet Staff to join our team (Server, Server Assistant, Kitchen Steward)! These individuals will help to set up and prepare banquet room for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Rate of Pay: $12.00 - $19.00 per hour plus service charges (pay dependent on role)
Your role:
- Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
- Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
- Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
- Responsibilities also include cleaning of back hall and organizing of storerooms.
- Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
- Assists as needed with event room setup according to meal period and table needs
- Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked
- Serves food and beverages to guests Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen
- Cleans and sanitizes tables and/or counters & seats after guests are finished
- Explains how various menu items are prepared, cooking methods and ingredients
- Takes into consideration any special request and dietary issues made by the guest
- Provides general property information Offers warm and sincere welcome/farewell for all guests
- Interacts with staff in a professional manner, assisting other departments with necessary information
- Ensures final quality check on food and beverage items prior to serving guests
- Monitors assigned tables for customer satisfaction, quality and additional service
- Addresses any guest issue promptly and with high concern
- Provides assistance to other event and restaurant staff as needed
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
What are we looking for?
QUALIFICATIONS:
- Someone with 2-4 years of food service experience, preferably Banquet service
- Someone with experience in a 4-star, 5-star venue with synchronized service
- Someone with knowledge of wine, beer, cocktails, and spirits
- Someone who is able to work under pressure in a fast-paced environment
- Someone with a passion for creating an exceptional experience for all guests
- Someone with excellent communication skills
Physical Working Conditions
- Ability to stand/walk for prolonged periods of time.
- Ability to lift to forty pounds.
- Work in both an indoor/outdoor environment, with the potential for hot temperatures.
- Ability to work at a computer in an office setting and respond to client inquiries promptly.
- Must be able to oversee stress related conversations with clients, vendors, and other departments.
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
South Seas is an Equal Opportunity Employer committed to creating an inclusive work environment, and encourages, all qualified individuals apply, regardless of race, color, religion, sex, sexual orientation, gender identity, age disability, status as a Disabled Veteran, Three-Year Recently separated Veteran, Armed Forces, Service Medal Veteran and Active Duty Wartime or Campaign Badge Veteran, or other protected status.
Compensation:
$12.00
-
$19.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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