About this role
Are you driven to empower others to succeed? Love sharing and guiding people through a great product? We’d love to hear from you!
We are looking for 2 Technical Support & Partner Onboarding Specialists to join our team and support partners with API integrations and technical troubleshooting.
Primary Responsibilities:
- Support partners throughout the onboarding process and assist with API integration
- Provide L1 technical support and troubleshoot partner issues related to POS systems and API connectivity
- Monitor and manage support tickets, ensuring timely follow-up and resolution
- Use Postman to test API requests and help identify integration issues
- Escalate complex technical issues to the relevant teams when necessary
- Create, update, and maintain knowledge base articles and technical documentation
- Communicate with partners via Slack and email to provide guidance and ensure a smooth onboarding experience
What we expect from you :
- Minimum 1 year of relevant experience in API onboarding, technical support, or POS systems
- Hands-on experience with Postman, Jira, and Confluence
- Fluent Hungarian and professional English language
- Ability to work effectively in a team and handle multiple tasks simultaneously
- Solid organizational and time management skills
- Willingness to work Monday to Friday business hours, public holiday cover required (9am-5pm)
What you will get from us:
- A remote work model
- Paid training
- Opportunity to work with a dynamic, fast-growing team
- Private health insurance
- Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)
If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!
Note: Only shortlisted candidates will be contacted. Best of luck!