Commercial & Product Executive

Hi there! Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

- We’re the only provider in London offering residential broadband speeds of up to 5Gbps.
- Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
- We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
- We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

The Commercial & Product Executive supports the successful delivery of Community Fibre's commercial and product objectives through a combination of commercial administration, data analysis, reporting, and product coordination activities.

The role acts as a key support function for the Commercial team, ensuring commercial processes, regulatory reporting, supplier coordination and product administration activities are completed accurately and on time. In addition, the role provides valuable support to the Product team by assisting with product development initiatives, proposition launches, customer experience enhancements and ongoing product management activities.

This position offers an excellent opportunity to develop a broad understanding of commercial operations, product management and the telecommunications industry, providing a pathway into more senior Product, Commercial or Commercial Operations roles.

What you’ll be doing:

Commercial Administration & Reporting

- Support the preparation of business cases, commercial analysis and performance reviews.
- Coordinate the collection, validation and distribution of commercial data from internal and external stakeholders.
- Support marketing, sales and commercial teams with ad-hoc reporting and analysis requests.
- Maintain accurate records of commercial initiatives, promotions and proposition performance.

Regulatory & Compliance Support

- Manage and coordinate OFCOM data submissions and reporting requirements.
- Support compliance activities relating to commercial propositions and product changes.
- Maintain documentation and audit trails relating to regulatory reporting.

Supplier & Partner Management

- Act as a key contact for external partners relating to commercial administration activities.
- Coordinate updates and reporting from affiliate, referral and wellbeing partners.
- Maintain relationships with suppliers and ensure key data and information is received in a timely manner.

Product Support & Product Ownership Activities

- Support Product Owners in the planning, coordination and delivery of new products, propositions and customer experience improvements.
- Assist with gathering business requirements and documenting product changes.
- Coordinate stakeholder inputs across Commercial, Marketing, Technology, Customer Operations and Finance teams.
- Track progress of product initiatives and maintain product roadmaps, action logs and delivery plans.
- Support customer proposition reviews, pricing analysis and competitor benchmarking.
- Assist with user acceptance testing (UAT) and product launch readiness activities.
- Monitor product performance and customer feedback, highlighting opportunities for improvement.

Project Coordination

- Support cross-functional projects and commercial initiatives from concept through to delivery.
- Schedule meetings, document actions and ensure agreed deliverables are tracked and completed.
- Identify opportunities to improve processes, reporting and operational efficiency.

The experience we’re looking for you to bring:

Essential

- Previous experience in an administrative, commercial support, project coordination or analyst role.
- Strong Microsoft Excel skills, including data manipulation, reporting and analysis.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Comfortable working with numerical data and performance reporting.
- Strong communication skills.
- Ability to learn new systems, products and commercial processes quickly.
- Proactive approach to problem solving and continuous improvement.
- Experience working across multiple teams and coordinating activities to deadlines.

Desirable

- Experience within telecommunications, broadband, technology or subscription-based businesses.
- Experience using reporting tools such as Domo.
- Exposure to product management, project management or business analysis activities.
- Understanding of customer propositions, pricing, customer journeys or product lifecycle management.

Why join us:

- You get to work with some of the best technology in the market
- Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
- We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
- Birthday leave, our treat to you
- Keen cyclist, join our cycle to work scheme
- Flexible WFH policy
- Enjoy the perks of Private Health Cover
- eCar Scheme
- You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

https://careers.communityfibre.co.uk/

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.