CRM Program Manager

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

If you're passionate about building strong supplier partnerships, driving product excellence, and making a tangible impact in a fast-paced environment—this is the role for you.

Revenue Operations plays a critical role in enabling commercial success through systems, analytics, compensation, and enablement. This role sits at the center of a strategic transformation to implement Salesforce Revenue Cloud (CPQ), modernizing quoting, pricing, and revenue processes.

About the Role

Role Purpose

Lead high-visibility strategic programs for the Sales team, including a CPQ implementation and other key initiatives, ensuring alignment between commercial strategy, system design, and measurable business outcomes. Acts as the bridge between sales and other functions including marketing, customer service, pricing, product, and IT to align priorities, translate business needs into scalable solutions, and ensure customer-facing processes and systems work effectively across the organization.

Responsibilities

- Lead the team responsible for CRM and related customer systems, ensuring the platforms, processes, data, and support model enable commercial priorities and an effective user experience.

- Own the business roadmap and governance for US & Canada’s Salesforce CRM and related customer and commercial systems. Oversee the intake, evaluation, prioritization, and delivery of system defects, enhancements, integrations, and business requirements.

- For CPQ implementation, translate pricing, quoting, and contract requirements into scalable CPQ design and ensure proper integration across CRM, ERP, pricing, reporting platforms, and other systems as needed.

- Ensure that technology requirements meet the needs of all stakeholders.

- Partner with IT Project Manager to plan project schedules, budgets, and goals while owning business outcomes, adoption, and success metrics.

- Monitor risks, dependencies, budget, and benefits realization. Provide regular updates to leadership regarding progress and mapping project updates to business outcomes.

- Drive change management, communication, and training strategy to ensure all stakeholders are informed

- and trained along the way, and that commercial functions stay aligned to the core outcome objective.

- People Leadership: Provide day-to-day leadership and direction to the team supporting CRM and other sales support functions, including setting objectives and performance expectations, prioritizing workloads, planning resources, coaching team members, and conducting performance evaluations.

How I make a difference in this role

This role will have significant impact to the overall organization by delivering a successful CPQ implementation that reduces quoting cycle time, improves pricing consistency, and drives measurable revenue and margin impact.

Candidate Requirements

Essential Skills & Experience

- Experience leading CPQ / Salesforce Revenue Cloud implementations OR strong experience with building and maintaining a complex homegrown quoting tool

- Strong program management and cross-functional leadership

- Deep understanding of industrial distribution sales processes, pricing, and quoting

- Experience within Salesforce ecosystem

- Demonstrated people leadership experience, including setting objectives, coaching and developing team members, managing performance, and conducting performance evaluations

- Ability to drive change management and adoption at scale

Desirable Skills & Experience

- Experience in B2B distribution or industrial sector

- CRM and ERP integration experience (e.g., SAP)

- Revenue/Sales Operations background

- MBA preferred

Essential Qualifications (Must be evidenced at offer stage)

- Bachelor’s degree or equivalent experience.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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