Implementation Project Manager

Implementation Project Manager– Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Implementation Project Manager to join our Intertek-Alchemy team in Remote setting.

Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

This Implementation Project Manager role requires a highly motivated individual to manage, coordinate, and execute multiple technical implementation projects for new and existing clients. You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features. You will send routine project communication to appropriate team members with updates and action items, as well as document all project activities utilizing team and company tools.

Shift/Schedule: Generally, Monday - Friday 8am-5pm CST

Salary & Benefits Information

The base wage or salary range for this position is $67,000 - $69,400. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

Competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

- Lead end-to-end implementation projects for multiple small to large-scale client accounts, ensuring successful delivery from kickoff through go-live.
- Conduct customer-facing kickoff meetings to align on goals, timelines, responsibilities, and implementation expectations.
- Manage project plans, deliverables, timelines, and competing deadlines while keeping internal teams and clients on track.
- Assess each client’s rollout strategy and recommend implementation best practices to support a smooth and successful deployment.
- Maintain high customer satisfaction through prompt, professional communication, including calls, emails, follow-ups, and status updates.
- Configure, customize, and launch client sites based on customer requirements, products, and business needs.
- Coordinate implementation activities across Sales, Account Management, Learning, and other internal stakeholders to ensure project success.
- Troubleshoot product, hardware, software, and general PC-related issues, providing effective solutions and recommended courses of action.
- Monitor project progress in NetSuite, prioritize tasks, manage risks, and escalate roadblocks to leadership and key partners when necessary.
- Prepare, review, and maintain accurate technical documentation while delivering customer training and simplifying complex information for end-user understanding.

Minimum Requirements & Qualifications:

- Bachelor’s degree preferred but not required.
- Working knowledge of APIs, HRIS integrations, Single Sign-On (SSO), and interface design principles.
- Advanced Excel skills with strong data analysis and problem-solving capabilities.
- Minimum of 5 years of related professional experience, or an equivalent combination of education and experience.
- 5+ years of project management experience, including managing multiple priorities, timelines, and stakeholders.
- 5+ years of customer service, client relations, or account management experience.
- Strong communication skills with the ability to build and maintain positive client relationships.
- Demonstrated ability to troubleshoot issues, identify solutions, and drive projects to successful outcomes.
- Valid driver’s license and a reliable driving record required.
- This is a remote position; candidates must reside in the United States and be legally authorized to work in the U.S. without sponsorship.

Preferred Requirements & Qualifications:

- Completion of a project management PMP, CAPM, or communications related college program

Bilingual preferred (Spanish/French/Gerrman/Portugese)

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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