Imaging Client Services Representative I

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

### Job Title
Imaging Client Services Representative I

### Location
Port St Lucie

### Facility
Tradition Hospital

### Department
TMC Imaging Radiology-Cleveland Clinic Martin Health

### Job Code
001226

### Shift
Days

### Schedule
8:00am-4:30pm

Job Summary

Job Details

Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As an Imaging Client Services Representative, you will work daily with patients and caregivers in the Imaging department to support patient appointment preparation and follow up including order creation, modification and tracking, patient record preparation, distribution and updates. Here, you will be expected to deliver excellent customer service to internal and external caregivers, and maintain a professional image through phone, email and other forms of communication. This opportunity will allow you to learn different areas and get cross-trained. Any caregiver that is looking for growth will also be encouraged to take courses in leadership offered by Cleveland Clinic and be supported in career changes along the way.

A caregiver in this position works Monday-Friday from 8:00AM – 4:30PM.

A caregiver who excels in this role will:

- Navigate complex computer and phone systems, while following all departmental standard operating procedures for both internal and external customers.

- Build and maintain client relationships by providing exceptional service with a positive, professional and empathetic demeanor in all forms of communication.

- Greet and receive patients in the department, review and verify exam information with them and prepare request for exam.

- Continually update patient/family members of exam status or delays.

- Inform, assist and direct patients, visitors or personnel to appropriate departments/areas within the hospital.

- Provide exam preparation information to patients as needed.

- Run daily statistics from dictation system to assure timely completion of reports.

- Distribute statistic reports to Radiologist and other imaging sites and track reports ready for signature to assure timely sign-off and transmittal.

- Create and modify patient orders and demographics by following complex ordering procedures and utilizing multiple ordering systems.

- Process exam orders, prepare appropriate patient records for physician and staff and distribute upon request to staff, physicians or other areas of the Corporation and outside institutions.

- Prepare all examination schedules, posting and distributing to appropriate areas of the department.

- Process pickup and delivery requests from clients for patient records and loan requests.

- Follow up on loan requests to assure timely return of records.

- Demonstrate information management skills via prioritization, handling, documentation, reporting and follow-through.

- Recognize complex situations that require escalation to appropriate levels of supervision.

Minimum qualifications for the ideal future caregiver include:

- High School education or equivalent

- One year of clerical, office, customer service or healthcare experience

- Ability to type 35 wpm

- Excellent interpersonal and communication skills

- Basic computer skills in Microsoft Office with the ability to learn new software

Preferred qualifications for the ideal future caregiver include:

- Associate’s degree

- Experience in an imaging setting

Physical Requirements:

- Individual must be able to work in confined spaces. Individual must be flexible to work various shifts: 1st, 2nd, 3rd, holidays, and\or off hours based upon business needs.
- Ability to use telephone, computer, and office equipment. Normal/corrected vision and hearing.
- Maintain professional appearance and demeanor.

Personal Protective Equipment:

- Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.