Service Sales Manager NPE, Middle East

Responsibilities / Tasks

Key Responsibilities

1. Service Sales & Business Development

- Achieve Service Sales and Order Intake (OI) targets for the NPE business across the Middle East region.
- Promote GEA's service portfolio, including modernization, digitalization, sustainability solutions, preventive maintenance programs, and lifecycle services.
- Identify, develop, and convert new service opportunities through proactive customer engagement and strategic account development.
- Drive aftermarket business including spare parts, upgrades, retrofits, maintenance contracts, Obsolescence audits, and Service Level Agreements (SLAs).
- Prepare, present, and negotiate technical and commercial service proposals in accordance with company policies and customer requirements.
- Develop sales strategies and action plans to maximize service revenue and profitability.

- Manage and develop the Chemical business service portfolio across the Middle East region, including identifying growth opportunities, customer engagement, and aftermarket service sales.

2. Customer Relationship Management

- Build and maintain strong relationships with customers, key accounts, and stakeholders throughout the Middle East.
- Conduct regular customer visits across key Middle East markets, including Pakistan, to support business development, customer engagement, and service growth initiatives.
- Ensure timely resolution of customer concerns through effective coordination with internal teams.
- Support initiatives to improve customer satisfaction and enhance Net Promoter Score (NPS).
- Act as the primary commercial contact for service-related opportunities and customer inquiries.

3. Coordination & Internal Collaboration

- Collaborate closely with Service Operations, Order Handling, Logistics, Technical Support, and Field Service teams to ensure successful execution of service projects.
- Coordinate with GEA headquarters and global product specialists for technical support, approvals, and solution development.
- Participate in regular business reviews and provide accurate forecasts, pipeline updates, order intake projections, and sales reports.
- Support regional and global service initiatives related to operational excellence, digital transformation, and sustainability.

4. Market Intelligence & Performance Management

- Analyze market trends, customer requirements, competitor activities, and industry developments to identify growth opportunities.
- Monitor third-party service providers and non-OEM competitors and recommend appropriate business strategies.
- Evaluate sales performance by country, customer segment, product line, and service offering.
- Develop corrective actions and growth initiatives to ensure achievement of monthly, quarterly, and annual targets.
- Maintain an active sales pipeline and ensure accurate CRM reporting.

5. Leadership & Self-Development

- Demonstrate ownership, accountability, and a customer-centric mindset.
- Foster strong collaboration across cross-functional and multicultural teams.
- Continuously develop technical and commercial competencies through training and industry learning.
- Support a culture of integrity, teamwork, safety, innovation, and continuous improvement aligned with GEA values.
- Contribute to mentoring and knowledge sharing within the regional service organization.

Your Profile / Qualifications

Qualifications & Experience

- Bachelor's degree in Engineering, Business Administration, or a related field.
- Minimum 5-8 years of experience in service sales, aftermarket sales, business development, or industrial equipment services.
- Experience within food processing, dairy, beverage, pharmaceutical, chemical, or related industries is preferred.
- Proven track record of achieving sales targets and developing customer relationships in the Middle East region.
- Strong commercial, negotiation, and presentation skills.
- Ability to work independently and manage multiple stakeholders.
- Proficiency in CRM systems and Microsoft Office applications.
- Fluent in English; additional regional languages are an advantage.

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