Sales Consultant / Lifestyle Program Manager

The Opportunity

Are you passionate about helping seniors find the right place to call home? Chartwell is looking for a Sales Consultant & Lifestyle Programs Manager to guide prospective residents and their families through a supportive and informative decision-making journey. In this key role, you’ll drive occupancy, build strong community relationships, and contribute to a warm & welcoming environment for residents. As well as implementing programs and services to meet the social, physical, intellectual, emotional, vocational, and spiritual needs of all residents.

What You’ll Do

- Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates

- Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities

- Build and nurture referral networks and community partnerships to generate leads

- Represent Chartwell at events to increase visibility and drive local engagement

- Collaborate with internal teams to ensure a smooth and welcoming resident experience

- Partner with Marketing on promotional events and materials

- Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation

- Implement Chartwell approved Programs within the six dimensions of wellness (i.e. social, physical, intellectual, emotional, vocational and spiritual needs).

- Evaluate and enhance the resident experience with engaging and memorable programming,

- Prepare and provide communication tools (newsletters, posters, notices, calendars, etc.) to internal and external customers.

What You’ll Bring

- Proven sales ability with a consultative approach

- Experience in a senior living or service-focused environment is an asset

- Experience using CRM systems (Yardi preferred)

- Excellent communication and relationship-building skills

- Highly organized with the ability to multi-task and meet timelines

- Customer-focused, empathetic, and professional in all interactions

- Computer literate, including Microsoft Word and Excel

- Knowledge of the local community and surrounding area is a plus

- Valid Driver’s License, or reliable means of transportation

What We Offer

- A safe, inclusive workplace where you’re supported and appreciated

- Competitive compensation and benefits

- Opportunities for leadership development and career growth

- A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

- Ability to work flexible hours including some evenings and weekends

- Criminal Reference Check

- Some local travel may be required

- Comfortable using AI and other digital platform systems and tools to support daily work