Doula Support Associate

Provides proactive advance planning, as well as companionship, comfort, and guidance while clients face the phases of an end-of-life illness. Serves those at Landis Homes, its affiliates, and the greater community. Works flexible hours as needed.

- Embraces and supports the organization's mission, vision and guiding values

- Respects the dignity, honor, and diversity of all persons

- Functions as a positive team member in the development and encouragement of relationships that support community, both interdepartmentally and intra-departmentally, with an Honoring Lives philosophy of serving others

- Demonstrates flexibility and openness of learning and adapting to change as roles and expectations evolve over time

- Support the client's end-of-life planning, legacy project, vigil needs, and closure

- Engage loved ones and volunteers in meaningful, supportive activities as desired by the client

- Refer clients to appropriate services outside the scope of the doula role

- Respect the involvement of clergy and chaplains as desired by the client

- Support family connections as preferred by the client

- Participate in rituals such as the Walk of Honor on the Landis Homes campus and other end-of-life rituals off campus as appropriate

- Provide presence and comfort during the vigil and dying process

- Offer caregiver education and respite presence, normalizing expected changes in the dying process without providing medical advice

- Coordinate practical next steps after death, including rituals, space care, and connections with funeral or memorial providers, according to the client's wishes

- Provide early engagement from diagnosis onward to prioritize what matters most and prepare for anticipated changes

- Assess the needs and desires of the client and complete a Service Agreement

- Maintain clear role boundaries as a non-medical support professional and refrain from clinical tasks or medical advice

- Collaborate proactively with the interdisciplinary team such as hospice, palliative care, chaplains/clergy, social work, nursing, and volunteers to ensure aligned support

- Adhere to compliance policies regarding confidentiality, HIPAA regulations, and resident and client rights

- Comply with regulatory agency standards and applicable policies and procedures

- Comply with safety and infection control protocols in all aspects of the job

- Demonstrate understanding of the Code of Conduct and abide by its guidelines in all aspects of the job

- Attend in-services and team meetings as required for the role

- Document services provided in accordance with organizational standards

- Additional duties and responsibilities as assigned

Qualifications

- Must be at least 18 years of age.

- Bachelor’s degree in Human Services field or equivalent experience

- Completion of recognized End-of-Life Doula training program required, will consider those willing to get needed training

- Minimum 1 years of experience providing direct support in end-of-life, hospice, palliative care, or related settings preferred

- Strong skills in emotional presence, active listening, and non-directive support

- Knowledge of grief processes and family dynamics at end-of-life

- Proficient in use of computer and related technology required for the role

- Good verbal, non-verbal, and written communication skills required

- Openness to supporting diverse beliefs and traditions