Operations Manager

Job Description:

Who We Are:

At Cart.com, we're defining the future of commerce.

Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape.

We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence.

But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact.

If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you.

Cart.com Milestones

- Founded in 2020 with a vision to build the first truly unified commerce platform.

- Achieved unicorn status with a valuation exceeding $1 billion.

- Raised more than $475 million to support continued growth and innovation

- Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels.

- Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale.

- Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact.

Our values: Cart.com is building a company that is committed to living out these 6 core values:

- Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsss over the brands we serve, and about the things they care about.

- Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

- Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

- Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

- Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

- Remember to be human: We work hard, but we leave room for the people, places and things that we love

AI is part of how we work. It's not doing the hiring.  
 
We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you , not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask.

Onsite:  
This position is open to applicants or individuals who are located in or around Groveport, Tx and able to work 1st shift schedule with flexibility for longer hours based off of business and peak needs.

The Role:

The Operations Manager oversees daily operations of a fulfillment center, ensuring service to multiple clients (DTC and/or B2B). This leader manages multiple shifts, associates, and ensures all inbound, outbound, inventory, and value-added services meet KPIs.

What You’ll Do:

- Support site-level P&L and ensure financial targets are met through effective labor planning, scheduling, and productivity management.

- Lead and support supervisors across multiple shifts to meet performance metrics including accuracy, units per hour (UPH), and service levels.

- Direct inbound, outbound, and inventory operations to ensure seamless flow and service delivery.

- Partner with clients to maintain high standards of operational performance and customer satisfaction.

- Maintain accurate records of working hours and departmental performance, including cost per piece and accuracy tracking.

- Continuously review operations, recommend improvements, and implement approved changes to drive efficiency and reduce costs.

- Guide shift operations, flex resources as needed, and ensure staffing levels align with budget and departmental needs.

- Manage all aspects of staff supervision including interviewing, training, performance management, and policy administration.

- Foster a collaborative and communicative work environment with clear metrics, consistent policies, and a focus on safety and service.

- Promote and maintain a safe working environment, reporting all incidents and injuries promptly.

- Support ongoing development of resources and processes to improve distribution center operations.

- Perform other duties as assigned.

Who You Are:

- Hands-on operator with strong people leadership.

- Excellent communicator and problem solver.

- Motivated by results, efficiency, and client satisfaction.

What You’ve Done:

- 5+ years in warehouse/distribution operations.

- 3+ years managing supervisors/managers.

- 3PL or fulfillment experience

- Experience with WMS, OMS, and data-driven management.

Physical Work Environment:

- Ability to work weekend 1st shift schedule

- Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).

- Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)

- Able to maintain attention and concentration for extended periods of time

- Able to work overtime including extended schedules during peak seasons.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.